went back to the store straight away after delivery to tell them to take it back, was told that you have to have it for 2 weeks and then come back and they would make arrangements for someone to look at it to see what was wrong and take it from there, I have now found this out to be a trick on behalf of Furniture Village but thankfully thanks to Which Magazine I was in time to get my refund, There trick was that if you wait as requested the 2 weeks then waited because they say there was a belay in getting it looked at and it goes passed 30 days the option of refund is harder to sort out, don't get caught up with this but say straight away that you want a refund and put that in writing, go to Which web site and put info in and they will email you a letter to email to Furniture Village serving them with your rights, don't get caught up with delaying tactics.