Terrible experience with the delivery service. We sent an email asking if we could change the delivery address on the day of the delivery. We asked if it was possible, we didn't say anything about cancelling or not been able to access to the previous address given. We still had access to the previous address anyway. And they decided to cancel our delivery slot without consulting with us if it was possible to go ahead or not. They said they called us, but we have no missed calls. They said we didn't answer their first email quick enough (ehem... working?) so they just "thought" we couldn't receive it in the previous address given and decided our life for us. We arranged our work and day to be available for the delivery and now they say they can't deliver our mattress for another 4 days. A saturday. And they can't give us a time slot till the day before, leaving us unavailable to plan our one day off we have together as a couple. We have no mattress to sleep on and if I had known the service would be like this, I'd have purchased somewhere else that suited our time frame.