At the 1st delivery attempt the sofa was damaged so we sat on the floor for 2 weeks until they checked it over and delivered it back with temporary feet. Good news after that though as we got three weeks before the arms fell off. Literally fell off. I started noticing wood chippings after a couple of days so I rang and in fairness to them, they arranged a replacement. It was when the 1st arm fell off that I rang to cancel the next sofa. It turns out that this "premium" £2k sofa is made out of the finest chipboard hardwood. Not hardwood hardwood! The main body of the sofa is held up by 3 bolts through that unicorn of woods... the chipboard hardwood. You only tend to get this material when you pay 2k for a £100 sofa. After saying I'd be sharing this on social media they offered me the use of it for 8 weeks but asked me to take care of it as they will repair and sell it.... what!? Its junk. Throw it in the bin.... dont pass it on to some poor unsuspecting family. They then asked if I'd be interested in keeping it at a reduced rate. Wait for it..... £1300!🤣 "Sir, it is a 2k sofa" I would of had it for a couple of hundred quid as I now have to sit on the floor until Jan 8th 2021. I did mention this, they said we are out of "contract" now so you are on your own. Like I said... they offered me this one for 8 weeks but I declined on the basis that I'd still be paying for it until it is returned. Unbelievable. Needless to say, I wont be going back. Look on the bright side... at least I'll have space for a big xmas tree this year. Have I forgotten anything🤔 they have nice cookies in the showroom. Everything else is shocking.