Ordered 2 designer armchairs for 2,000 GBP with estimated delivery 11-12 weeks. 13th week called them (many times over many days before I was able to speak to someone) only to hear that our armchairs will be delivered likely on week 20 without guarantees. I asked for clear explanation what happened and why and they promised to call back. They did in 10 min and on the line which was perfectly clear pretended they can not hear us. We could not call back, lines are down. No one called again. We wish to request refund as we can not wait 20+ weeks (if we lucky) to get delivery but in t&c it seems they charge 25% for those occasions. We are stuck. After reading 400+ negative reviews, I wish I never ordered anything from them... considering legal action...