Even one star is way to much for them. We ordered a sofa that came damaged and we want to return it. Yeah, we still want! We have been waiting for collection around 1 month. Sofas should be collected 4 times already. Each time they moved it for another week. They didn't come the first time. Next time I had to plan a day off at work to be at home and make sure that they will collect it. However, they didn't turn out at all. And someone from customer services said that the visit was incorrectly booked by them and that's why they did not appear at all. Therefore, we asked them to appear some day after 4pm because we can't take another day off at work every time and it was them fault so it would be nice if they fix it. There was no such possibility. They moved the collection date to the next week on Tuesday again! Only on this day we're able to back from work for a while. Suddenly we received a call on Friday that they are outside the house and if we can open them because they want to pick up the sofas. But it wasn't booked for Friday and we were at work. They were very rude again. But we didn't booked it for this day! The next Tuesday (today) they arrived about 2 hours later and we were unable to back from work because day before they informed us that they will come in different time. They just said that others people canceled delivery today and they are earlier. They informed us that there would be no waiting and will appear again .... again next week or again I have to stay at home book day off and waiting because maybe they will come or maybe not....! They lie also that they send us message to inform that they planing be earlier. They proposed us £20 for compensation. It's a joke! It's big shame that is not able to leave some pictures here to show everyone some evidences about lies. We can't live normal in our house because sofas still here in our living room. They don't take responsibility for mistakes. They lie all the time. And to tell you all the truth, if you will want to book collection, be aware it'll take a long time. Of course, we are sure they will response here and start to lie again. They do it perfect! Just give them few minutes after this post. Wasting money, time and a lot of stress. That's only thing that we received from them. We have enough to fight, ask, speak. We have no time to waiting all life for collection also had to cancelled delivery of new sofas twice because there's no room in our living room. And even our guest from abroad couldn't come to visit us for very important reason because there's no room to sleep. We have never met worse customer service! At least we have lots of evidences. That's why Trading Standards Services and Citizens Advice Bureau informed about it all.