Furniture Choice Reviews

Name: Furniture Choice
Rating: 1.58

1.6 Rating 124 Reviews

12 %

of reviewers recommend Furniture Choice

Company Reviews

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Metrics

1.6

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 43%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Furniture Choice 1 star review on 10th November 2024

Anonymous

Furniture Choice 5 star review on 11th March 2024

Anonymous

Furniture Choice 2 star review on 1st October 2022

Florentina

Anonymous

Anonymous // 01/01/2019

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“Bought a sofa from this company three years ago and after the first week my partner and child started getting burns. Followed with myself. The company have denied all knowledge and generated false certificates to try and claim in their favour. I had test and three professionals have confirmed it is the sofa. Unfortunately the DMF and other chemicals they put on doesn't help. I have tested positive to DMF reactions to the sofa and also the die colour. The burns extended to face, arms, legs, just all over for me and the family. Also the tests on our end have come back positive. The company have just refused to assist on all level, please do your research before buying. Avoid at all costs.”

Helpful Report

Posted 2 weeks ago

“Terrible quality-our sofa completely ripped within 5 years, even with a supposed 10-year frame warranty. Reached out to the company but was told it’s out of warranty. No pets, no rough use-just poor craftsmanship. Don’t be fooled by their promises😞”

Helpful Report

Posted 1 month ago

“I purchased a leather sofa and chair costing 1200 pounds the leather on the chair is peeling and splitting only had it just under 3 years very poor quality. I contacted furniture and choice and they were not prepared to do anything. Do not buy from this company.”

Helpful Report

Posted 2 months ago

“I had placed a warranty claim for a sofa purchased from Furniture and Choice in 2019. Unfortunately, a replacement sofa could not be delivered and I was informed by Stainguard to select a new sofa. I had found a new sofa and paid an additional £350 for said sofa - Stainguard had placed the order on my behalf. The replacement sofa was delivered, however, I had noticed that the material of the sofa was incorrect. As you can imagine, I contacted Stainguard to figure out what went wrong. Stainguard had informed me that they did place the correct order, however, Furniture and Choice delivered the incorrect sofa. I was advised to contact Furniture and Choice directly regarding this matter. I contacted Furniture and Choice and informed them what had happened, to which Furniture and Choice acknowledged that they delivered the incorrect sofa. Furniture and Choice advised me to repackage the sofa and arrange for a collection. Now, I had disposed of the old cardboard packaging, however, Furniture and Choice delivered a roll of plastic packaging and a single roll of tape. I had contacted Furniture and Choice expressing my concerns of not being able to package sofa. I am 67 years old pensioner with a bad hip. I had expressed that as this was Furniture and Choice's fault for sending me the incorrect sofa, they should be handling the packaging of the sofa. After some back and forth and some jargon provided by Furniture and Choice, I spent over an hour and a half attempting to triple bag a sofa that weighs considerably more than me. I now have no sofa to sit on for three days until the replacement sofa arrives. Furniture and Choice had offered to send out the correct sofa, however, during this time, I noticed that the cost of the sofa had reduced by £200. Upon noticing this, I contacted Furniture and Choice to enquire if I could be refunded the cost difference of the sofa to make up for the inconvenience I had faced throughout this whole ordeal. Seeing the positive reviews of Furniture and Choice, I had expected that they would adhere to my request. Furniture and Choice informed me that I must contact Stainguard regarding this matter. Stainguard had done nothing wrong and it was in fact Furniture and Choice who delivered the incorrect sofa to me. Stainguard merely processed the order on my behalf. Furniture and Choice expressed that as no money was exchanged between myself and them, they could not offer any kind of refund. When pushed further, Furniture and Choice said that it was in fact Stainguard who had provided incorrect information to them which resulted in the delivery of the incorrect sofa. I had contacted Stainguard directly to enquire if this was accurate. Stainguard conducted an investigation and confirmed on two occasions that The correct sofa was order, and the fault lies in Furniture and Choice sending the incorrect sofa to me. I presented this information to Furniture and Choice, and customer service manager Joe stated the following “To finalise here, as you paid Staingard the extra amount, it isn't possible for us to provide any refund/payment because there arnt any on our end, regardless of who is at fault you would need to speak to Staingard regarding this to see if this is something they can do for you.” It was incredibly unprofessional that Furniture and Choice essentially backtracked from their initial claim that Stainguard was at fault. Moreover, to state “regardless of who is at fault” when it was clear that Furniture and Choice had made the error was shocking. Given that Furniture and Choice could not process any refunds, I had requested store credit of £200 as a form of compensation. Furniture and Choice ignored my request and simply reiterated that they could not process refunds. Any other business that values their customers and reputation would have owned up to their mistake rather than place blame onto another company, put things right and provided some form of compensation to make up for the distress and inconvenience I faced. But no, that is not how Furniture and Choice operate. Instead, they are fuelled by maintaining profits over integrity. I’d advise anybody that is considering purchasing items from Furniture and Choice to stay clear from this business at all costs.”

Helpful Report

Posted 7 months ago

“I had an issue with my table and 4 chairs but have now been given a partial refund for the table although my issue was also with the chairs. Going to physically buy from personal shopping from now on.”

Helpful Report

Posted 8 months ago

“I also emailed and sent photos of my peeling leather sofa 2 yrs old was told guaranteed for a year!!! Never use this company for leather When delivered the same sofa had a scratch that was repaired but now wondering if faulty”

Helpful Report

Posted 8 months ago

“Brilliant service thankyou.... lovely delivery guy's.... great it arrived in time slot and a phone call twenty minutes before delivery was great 😃”

Helpful Report

Posted 9 months ago

“I ordered the Kingston dining table and four chairs last year The table is less than a year old and looked after well but the surface is cracking and peeling off I've spoken to someone at the company and nothing can be done about !!!!”

Helpful Report

Posted 9 months ago

“Hi i had a leather 3 piece suit from you 2 years ago i have not use it much as i live alone an i have a stoke so been in bed alot so not been alot the one chair is all getting cracks all over a was hoping it would stay better longer i cant afford to buy another one would i beable to get a new to match. please can yu help me”

Helpful Report

Posted 1 year ago

“We're having problems with this company too. They don't seem to want to fetch their broken furniture back and give us a refund yet they were very happy to take our money. These advisors just keep lying one after another ! They're not in the least bit bothered ! I would never ever again purchase and wish I'd checked these reviews before ordering !”

Helpful Report

Posted 1 year ago

“UPDATE Furniture & choice still haven't collected after 4 arrangements 2 collect I'M FUMING Unprofessional My legal team will bring this matter to a close. DISGUSTING SHAME IN YOUR COMPANY I URGE ANYONE DONT EVER GIVE THEM YR SERVICE PLS .”

Helpful Report

Posted 1 year ago

“We purchased a two and three seater Hampton Chesterfield last November 2022. At first it was comfortable enough, but then the seat cushions began to flatten after about twenty minutes of sitting on them, allowing the ridge of the settee below to dig into the back of your legs, which became very uncomfortable. My wife and I are both retired and as she suffers from diabetes, chronic kidney disease and a heart problem, seating comfort is all important. We hadn’t had the suite six months when my wife said she’d had enough and began sitting out in the sun room where we have two chairs (bought elsewhere-we have had them three years and they are still as comfortable as the day we got them). I contacted Furniture and Choice and they sent someone out from Homeserve who had a look around the sofas, sat on one cushion for about 15-20 seconds(!) and declared them, in his opinion, fit for purpose. I asked him to sit on it for about twenty minutes so he could see what really happens to the cushions but he refused and asked me to sign some form to say he had been and done his survey. I said no way and he left, telling me that Furniture and Choice would be in touch soon. A few days later, on May 23rd, I received an email from them telling me that Homeserve had informed them that the settees were not faulty and that the matter was now closed. I emailed them back to ask them to call me but since then I have heard nothing. In the past we have had suites for over ten years that remained comfortable and were only replaced because of changing colour schemes. Shame on you Furniture and Choice for not listening to your customers. Thanks to you, we now have to sit in our sun room because you supplied us with duff furniture but won’t admit it. Never again. Take heed prospective buyers.”

Helpful Report

Posted 1 year ago

“Update still w8 4 collection of my table Phoned again Saturday spoke to customer services was fobbed off again only to be promised a call bk regarding collection SURPRISE SURPRISE NO PHONE CALL. I'M NOT GOING TO KEEP GOING BACK & FORTH IM SEEKING LEGAL ADVICE TUESDAY 1ST JUNE .”

Helpful Report

Posted 1 year ago

“Absolutely frustrating experience I purchased A Glass Table Didn't have 2 unpack it to see it was practically bigger than my kitchen space.I phoned they scheduled a collection Frm 7.14am till 9.14am on Friday 26 May 2023 I made 4 separate calls to customer service Only to be fobbed off with lame excuses .The time is NOW 6.07PMSTILL NO COLLECTION. I WOULD NEVER USE THIS COMPANY AGAIN EVER .”

Helpful Report

Posted 1 year ago

“Horrible quality, brought insurance on sofa didn’t even give me a new sofa, stupid crappy sofa!!”

Helpful Report

Posted 1 year ago

“If I had seen these reviews, i would not have purchased anything from this company. I bought both 3-seater and 2-seater sofa from the company worth over 1000 pounds. The first 3-seater sofa leather was torn in less than 1 month. Immediately this happened, I knew the other sofa won't last. The replacement took over 6 months. The second sofa is also torn and I am not surprised. It is a shame that you spent so much on a product yet it is very superior. I will not recommend this company at all.”

Helpful Report

Posted 1 year ago

“i went through the credit check to buy a sofa bank details were all put in deposit taken from account and then at the end it asks for photo of passport not a problem but if they had asked for this at the beginning i would of had it to hand im at work just now so annoyed with this dek finance”

Helpful Report

Posted 2 years ago

“Bad communication I had a table delivered that was damaged wanted a refund struggled to get it picked up I was ringing daily they couldn't give me a refund until they had collected the table this went on for over a week, I would never order from furniture and choice again!”

Helpful Report

Posted 2 years ago

“Ordered an 8 seats extending dinning table of £1,380.00 and 5 chairs out of 8 arrived full of cracks all over the sitting panels and along the table frame. Has a small dent on the leather of one of the chairs as well. You would think that spending this amount of money you get premium quality but that's not the case with this company. I contacted them about and I've been offered two options, one of £100 discount or to uninstall the parts were damaged and they will arrange the new ones to arrive, obviously I didn't find either of those options to be fair as uninstalling and reinstalling it would have to be done by yourself and the £100 was to little to compensate the purpose of having paid for premium quality. I did accepted the £100 as a discount as this was the less stressful, however still not happy with what I've got for the money so the purpose of this review is not to recommend Furniture and Choice. Quality Control should be at higher standards, people are paying a lot of money for cheap materials.. chairs in specific, review that Furniture.”

Helpful Report

Posted 2 years ago

“Hi, please don’t buy any product from furniture and choice these people cheat with customer, I bought a corner leather sofa from this company within 6 weeks the sofa be damaged & company poor customer service totally refused to fix my sofa. I request everyone, Please avoid this company”

Furniture Choice 1 star review on 1st September 2022

Helpful Report

Posted 2 years ago

Furniture Choice is rated 1.6 based on 124 reviews