Furniture Choice Reviews

Name: Furniture Choice
Rating: 1.60

1.6 Rating 121 Reviews

12 %

of reviewers recommend Furniture Choice

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1.6

Based on 121 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Could Be Better

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Furniture Choice 5 star review on 11th March 2024

Anonymous

Furniture Choice 2 star review on 1st October 2022

Florentina

Anonymous

Anonymous // 01/01/2019

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“Dining chairs arrived swiftly, were very nice but not quite dark enough! Arranged return quickly and was refunded £300 within days just as they promised. Would use again for this reason.”

Helpful Report

Posted 3 years ago

“Bought a bromley 3+2 seater sofa last October The material between the arm and cushion has ripped. 4 months and the 3 seater is damaged. I will try and contact them but not holding out much hope looking at the other reviews”

Helpful Report

Posted 3 years ago

“Sadly my experience so far with Furniture and Choice was very poor to not mention extremely stressful!!!! After waiting for over 2 months to receive a sofa, the delivery date finally arrived. Well, it was supposed to be on 08/01/21. After waiting all day for the delivery, I received a message saying that it was postponed to 12/02. Again, I waited all day home and didn't receive my sofa. Then I got a phone call rearranging to 20/01. I finally received the sofa, BUT FAULTY!!!!!!! After sending several emails with pictures and speaking to so many people from customer service, they are still requesting MORE PICTURES!! I already send 6 of them. I am trying to arrange an exchange of sofa but it seems impossible with them. It seems nobody wants to take responsibility. What should be something easy to solve, is becoming a huge headache MEANWHILE on lockdown with a huge box in the middle of the living room.”

Helpful Report

Posted 3 years ago

“Terrible customer service, do not deliver when promised and the delivery team were rude and unaccommodating. They wanted to leave the sofa outside because "we no get it in" Avoid at all costs!!”

Helpful Report

Posted 3 years ago

“I bought a suite from this company in less the 3 months you can feel the springs through the seats. They sent and "independent" inspector seems this is my fault I am sitting on it wrong. The material is plush it is badly bobbled and looks years old this is also my fault as I haven't bought something to debobble it and done it on a regular basis. As far as they are concerned the case is closed. I have spoken to trading standards and also rip off britain. one star is too much”

Helpful Report

Posted 3 years ago

“NOT REAL LEATHER. I bought a sofa for a spare room and so didn’t want to spend a lot. That said, the description and order said ‘leather’. After a few months I reported quality problems only to be told it wasn’t leather. I’be reported them to advertising standards and will seek a remedy in small claims court as item not as described.”

Helpful Report

Posted 3 years ago

“Deeply disappointed and let down. I ordered a sofa for my sister who came out of an 8 month stint in hospital. I chose furniture & choice because of their promise to deliver quickly. The delivery day came and went with no explanation off why it would be delayed. After numerous calls with some helpful and some useless customer service agents. We never received the sofa as it had got lost!!! Subsequently there was no availability on any sofa guaranteed before Christmas after an initial order at the beginning of December. They simply blamed the courier and seemed unable or unwilling to take any responsibility. I had no choice but to cancel my order. I managed to get a 2 day delivery, installation and removal of all packaging with excellent service for my recovering sister from John Lewis. For the stress and effort I would give furniture and choice zero stars as they literally didn’t deliver on any level,but that wasn’t an option.”

Helpful Report

Posted 3 years ago

“I ordered the Florence Grey Marble 120-160cm Extending Dining Table and i have had two issues with my order. Firstly, the table is clearly faulty as the metal hinges are clearly visible and they ahould not be. I sent pictures and a complaint to furniture choice and agreed it is a fault as the table does not match the way its portrayed on the website. They said they would send a technician and would contact us to arrange a date and they have not. I have sent multiple emails and i have been ignored. For the amount of money the table cost and that it does not match the advert on the website this is unacceptable. The customer service team are completely unhelpful and have taken my money and ignored the problem. I would not recommend anyone to shop here.”

Helpful Report

Posted 3 years ago

“Ordered and paid for dining suite that looks beautiful on Furniture & Choice video. Manufactured in China, REALLY POOR QUALITY. Furniture & Choice didn’t advertise that the suite arrives flat-packed, massive disappointment! Damaged/scratched somewhere between China-my home. On arrival a box was open, I took photo and so did delivery boy. Neither delivery staff offered an explanation. They left in a rush. When I unpacked the suite there were 2 seat frames missing. These frames took 4 months to come to me & many emails! The chrome seats were scratched and plastic foot stops were misshaped. The marble table has circular bottom stand smaller than circular top, it isn’t weighted and topples if I/guests place ANY weight on it. The seats are quite thin compared to my previous WELL MADE dining seats and quite soon my bottom feels uncomfortable. I STRONGLY FEEL THAT YOU OUGHT NOT TO BUY FROM THIS COMPANY!!! There was never any offer of a refund from any staff at Furniture & Choice”

Helpful Report

Posted 3 years ago

“Ordered table 4 chairs arrived before time. (Nice surprise) one chair was damaged in transit email them told them the problem.. nothing was to much trouble for them chair replaced within a month. Will order from them again.”

Helpful Report

Posted 3 years ago

“Purchased a leather sofa from this firm just over a year ago and had to call insurance company out as had an issue with 1 seat section of sofa, technician told me its poor quality material and insurance wont pay as manufacturers problem, contacted furniture choice and response cos its over 12 months old its not our problem! Great quality product not!”

Helpful Report

Posted 3 years ago

“NEVER MIND COVID...AVOID LIKE THE PLAGUE Never mind Covid...... avoid this company like the plague!!!! Their "customer services" is like "computer says no!" Only offer 7am till 7am delivery slots,,, require a signature ....... and then they don't deliver on that day Dreadful!!!! Phoned them the next day.....their attitude is "you need to re book your delivery day.... with another 12 hour delivery slot" I contacted the courier company myself to arrange a delivery and when it arrived...the bed was broken.... and refused DON'T BOTHER WITH THIS COMPANY”

Helpful Report

Posted 3 years ago

“Don’t shop with these .service is a disgrace .We ordered table and chairs .we waited 9 weeks then were told we would have to wait another 3 weeks .Finally when it come guess what 4 of the 6 chairs were ok .the other 2 chairs had the wrong legs .After numerous phone calls and emails .we sent a picture of the chairs .And still waiting for a reply .absolute shambles .never again .”

Helpful Report

Posted 3 years ago

“Ordered a sofa in Aug,delivery was late due to covid! I'm happy with my sofa but I don't think it's go8ng to last more then a few years. Was a few discrepancies with it which to be fair was dealt with sufficiently over the phone. You get what you pay for at the end of the day.”

Helpful Report

Posted 3 years ago

“My father tried to order a 3 peice suite.couldnt get through to anyone on the phone,left multiple messages,and was told he,d be contacted within 24 hours.in the end he decided to order the settee on line,for some reason it wouldn't allow him to put his last number in off his credit card.i just think this is a bit strange as then you were called furniture choice. And literally a week later your called furniture and choice.Are you even a real company.?? I'm so thankful my father's order didn't go through.”

Helpful Report

Posted 3 years ago

“Love my new sofas the fabric is lovely looks very expensive we have the 2+3 seater recliners they are comfortable and the recline is easy action the delivery was as they estimated thank you.”

Helpful Report

Posted 3 years ago

“So my problems with Furniture Choice are twofold. First off they took several months to deliver the bed. Weeks into the order they called me to say that the deliveryman had dropped the bed loading it into the van and they didn't have any more. I had to wait months for fresh stock to come in so the whole thing took about 19 weeks before I had the bed. They offered no apology or recompense for this. Secondly the purchase was through Quidco, who tracked the order and generated a £12 cash back claim. I never got the cash and Furniture Choice declined the claim, telling Quidco the order was cancelled (it wasn't; they just made me wait months for it). I emailed Furniture Choice whose agent told me that they aren't affiliated with Quidco. I sent her a link to their own Quidco page and she replied again saying it was a "fake listing". I replied again, telling her she was wrong and asking her to check once more. She ignored me. In the end, after spending weeks getting no joy, I tweeted Furniture Choice who claimed Quidco's systems were wrong and that I should never have been given cash back as my order was too small (not as per their wording on Quidco) - they refused to honour my claim but instead sent me a Paypal payment of £1.40. All this for a bed that isn't even very nice: it's an MDF construct with a sticker of real wood on it. Worst. purchase ever and terrible experience afterwards.”

Helpful Report

Posted 3 years ago

“Ordered 30th August. Waited 2 weeks for a delivery date. When we hadn't heard anything we emailed, to be told it was out of stock and was due in stock on 15th September as per the website. (Great service there, it would seem you're expected to check the website daily to find out when your order might actually get delivered.) The email was really curt and unhelpful. Having no choice but to wait, we did so, watching as the in stock date just moved further and further ahead. Order finally arrived today..... and we've been sent the wrong item. Live chat was utterly useless and unhelpful, and in the end the person just stopped responding. Rang up and there's an answer phone message saying they're closed. I dread to think of the rigmarole we have coming now to get these armchairs returned let alone getting the right ones sent without another month's wait. Save yourself the hassle guys, plenty of other furniture sites. Use them instead.”

Helpful Report

Posted 3 years ago

“Their customer service is terrible. I've been waiting months for my table and when it finally arrived it's missing the legs!! I can't get through on the phone, you're not responding to my emails. The only way to contact them is via webchat and even then you don't get a straight answer. I just want to know where the rest of my order is. How hard is it to pick up the phone? Never been so stressed ordering something”

Helpful Report

Posted 3 years ago

“The chesterfield sofas were large very, and the drivers 2 of them were excellent. So pleasant and very very helpful. Phoned me to say they were on their way and arrived on time. The supervisor was fantastic, in fact I did tell him I wish there were a few more more like him around. I shall certainly recommend furniture choice to my friends.”

Helpful Report

Posted 3 years ago

Furniture Choice is rated 1.6 based on 121 reviews