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Furniture Choice Reviews

1.6 Rating 121 Reviews

12 %

of reviewers recommend Furniture Choice

Company Reviews

1.6

Based on 121 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Could Be Better

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Furniture Choice 5 star review on 11th March 2024

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally purchased a table and chairs but requested a return on the items due to being unsatisfied. Customer aftercare service is incredible and really helpful. Due to the incredible aftersales service I proceeded to purchase a replacement table and chairs, this was the Cambridge Table and I matched this with the Black Bewley Chairs. The quality is amazing and I have had nothing but compliments regarding the overall look and quality. I would highly recommend this company as one to definitely do business with. I will absolutely be purchasing more items in the near future. Thank you Furniture Choice”

Posted 3 years ago

“Received damaged table with a large mark on and the many of the chair legs were poor quality wood that was damaged or had markings on the paint work. Below satisfaction. Would not recommend purchasing this item.”

Posted 3 years ago

“NOT REAL LEATHER!! Please google bonded leather. They list their sofas as leather so you assume it’s real leather but in the description it’s mentioned once as bonded leather . Came with a noxious smell of plastic. No leather on their website is normal real leather. No issues with returning. Please do your research you’re not getting leather.”

Posted 3 years ago

“Worst company I have ever dealt with. You warrant no stars!! So brought a table and chairs had delivery and 3 of the chairs wouldn’t level to floor, send me out replacement chairs but still same issue. Requested a engineer come out and comes to just look at chairs and doesn’t come back. Chairs just falling apart and rubber came off bottom of chair. Didn’t notice for a while and it has scratched the wooden floor. Spoken to customer services and offered me a ridiculous £40 for damage floor. Well I’m sure my landlord will take £40 for a £800 floor. Advised me to get quotes for floor but have no intention to pay for it. My son had emergency heart surgery 2 weeks after last call with them and is classed as extremely vulnerable so have been unable to have anyone around to get quotes. Anyways spoke to some guy in customer services was rude and said this been going on for awhile and basically laughed and said that I’ve left it too long and was rude. customer service is horrendous and furniture quality is rubbish. I will never purchase another item of theses cowboys. Avoid at all costs. Get better quality on eBay”

Posted 3 years ago

“If I could give no star I would! Avoid buying from this company at all cost. The quality of their sofa is awful. I purchase a sofa 6 months ago and the material has been bubbling. So when I made a complaint, an engineer came round to inspect and he told me that if I was use bubble remover to remove the bubbles, the material/sofa would not be sustainable. Furniture Choice then contacted me to say the warranty will not cover the sofa as the bubbles is part of the characteristics of the material and there is nothing they can do, but if I dont agree I should pay for an independent engineer to come round. So, I contacted the engineer who inspected the sofa to valid what I was told by Furniture choice since he confirmed during his inspection that the sofa will not last if I remove bubbles/ what he wrote on the report. He then told me that he does not understand why furniture choice said that because he hadn't send the report to them. How can I buy a sofa, and 6 months later the material is bubbling?? I tried to complaint to the Furniture Ombudsman and they confirm Furniture Choice is not a member, so they cant take my complaint on. People please at all cost avoid purchasing anything from furniture choice, they are a bunch of bullies, they wouldnt allow me to make a complaint and they are not regulated so they can basically get away with using below standard material for their items. I will report Furniture Choice to the trading standards! Aviod buying from this company at all cost!!!!!!!! AVOID BUYING FROM FURNITURE CHOICE AT ALL COST! Chris whom I spoke to is a bully, he hang up the phone on me when i was talking to me saying there is nothing they can do. I am out of pocket by £700. I am so upset. You will note that my review on quality and customer service is consistent with other people's experiences. Guys, please avoid buying from Furniture Choice unless you have money to waste. I have just lost £700.”

Furniture Choice 1 star review on 18th June 2020

Furniture Choice 1 star review on 18th June 2020

Furniture Choice 1 star review on 18th June 2020

Posted 3 years ago

“I ordered the Rochester 3&2 seater sofas, customer service was really very good, but the furniture was awful, it was so uncomfortable, no depth, looked like my family were sitting on a perch!They asked me to write a review, I did, pretty much like this one, then I got a phonecall or 3, asking did I want a refund, or replacement, I asked for a refund, but days later I was told that only when I removed my review, would they refund my money. No wonder all reviews are good! Would not recommend !”

Posted 3 years ago

“This company is not selling anything in leather i had bad experience .be careful”

Posted 4 years ago

“Since I do not appear to be able to leave a review with no stars I have reluctantly left one. I ordered this table and chairs at a price of £569. Boxes arrived dirty, half opened held together by dirty old tape. The drivers dumped the boxes in the garden as per government guidelines, all except for the table top which the other delivery driver dumped inside my kitchen's French doors without even asking if it was ok to do so. I was so concerned I asked the delivery men if the main table top box was a return or had been opened. Reply 'nah, it will be ok, must have just banged against something.' I carefully opened the damaged corner of the table top to reveal a damaged table top. I immediately telephoned the delivery men to request they take back delivery. They told me to call the company, which I did but they failed to answer my call after over 30 minutes of a recorded message saying they would answer my call. I sent many emails. Several hours later when they returned my call, they could only mention their terms of business. I am on my own and I am unable to lift the boxes myself and the company are not prepared to collect them for three days ; with no indication of whether they will be replaced and /or we are being offered compensation. In my opinion , the damage to the boxes , one of which is split , is such that they have either been dropped and damaged or opened previously as part of another delivery and resealed . Having spoken to customer services the biggest complaint I have is that I am left with no confidence that they understand and /or care about these issues.”

Posted 4 years ago

“Ordered a 3&2 sofa only one arrived in stated day and second arrived over a week apart as only one was sent out at a time no explanation or apologies this has put me off from buying from this place again”

Posted 4 years ago

“I bought a new sofa. First I had issues with the underneath and feet holes not been drilled properly. That took a week or so to replace the with my 2 seater the foam part of the seat collapsed in 2 places, they sent someone to rectify this. Now it has done it again and no it’s past 12 months so it’s my problem. I have had nothing but issues from the start. AVOID!”

Posted 4 years ago

“Absolute Rubbish”

Posted 4 years ago

“I purchased a Rio L Shaped sofa from Furniture Choice in black faux leather. The looked ok to start with but the quality of the material they make the sofa cushions from is very poor quality and is not fit for purpose. One of the seat cushions has worn out and is shredding off little pieces of black material everywhere. I contacted Furniture Choice customer services but they were most unhelpful, they refused to supply me with a new seat cushion, even though they admit they are the manufacturers, or even if I offered to pay for it! I have not had the sofa a very long time and expected it to last a lot longer then it has. I certainly wouldn't buy anything from them again and definitely wouldn't recommend them.”

Posted 4 years ago

“I would not recommend this company. I have had a £600 table less that 12 months and the table top is discolored from wiping it with damp cloths. After use of the table we clean it and it has ruined the coloring of the table there are streaks all over it. There is no protection on the table. I have spoken with the company about this and they are not admitting liability and they will not replace the table top. I would not recommend this company and definitely not this table. I have photo evidence of what has happend. Customer service is terrible.”

Posted 4 years ago

“I love the product, but their service is just appalling. I ordered a double bed. A two men delivery was arranged promptly. Wen it arrived the couriers decided to literally throw the furniture items from their van, despite the heaviest item weighting not more than 60lb. They then dragged them across a road on asphalt and then pavement, damaging protective packaging. They did the same once in my flat scratching my parquet floor. When I protested in horror they stopped and let me lift it (I am a woman) and carry it myself while they stood and watched laughing. It then turned out that they failed to deliver one of the boxes, as their invoice incorrectly stated that there were two items, despite boxes being labelled1 to 4. Moreover, while dragging the headboard they managed to damage it. I called Furniture choice and complaint to be told that the missing item and a replacement headboard would arrive two days later. I waited the whole day at home and it did not. Contacted Furniture to be told it would arrive the following day. It did not. And it was not delivered the following day after, despite their assurances. I wasted 3 days sitting at home waiting for my delivery. Absolutely shocking. After an angry email I was finally contacted by their rep who assured my delivery would be arranged for the following week, however, they would not be collecting the damaged headboard and that I could throw it away. As it happens I live in a block of flats and in order to dispose of buy waste I need to pay my council (Southwark) £16, with the nearest collection date after Christmas and New Year. So now I have an option to hire a car (at an additional expense) to drive it myself to my local refuse center or let it clutter my flat for the next 2-3 weeks. Thank you very much Furniture Choice!”

Posted 4 years ago

“Please do not order from furniturechoice!! We were informed by furniturechoice that we will receive the delivery on 2nd December and if we will not be at home it will be an extra £30 charge for redelivery. No delivery came that day. Next morning i called them again and then again the same story: I am calling them five times a day and today is the 4th day- still haven't received the delivery. Every time they promised me that 'your parcel will definitely come today'...but still hasn't come... I have been staying at home for the last 4 days to receive this delivery...very rude and unhelpful customer service...they don’t have any information...all they have done so far is a goodwill gesture of £20 credit...”

Posted 4 years ago

“poor quality no communication within the company no after service not interested in resolving your problems would not recommend”

Posted 4 years ago

“Even one star is way to much for them. We ordered a sofa that came damaged and we want to return it. Yeah, we still want! We have been waiting for collection around 1 month. Sofas should be collected 4 times already. Each time they moved it for another week. They didn't come the first time. Next time I had to plan a day off at work to be at home and make sure that they will collect it. However, they didn't turn out at all. And someone from customer services said that the visit was incorrectly booked by them and that's why they did not appear at all. Therefore, we asked them to appear some day after 4pm because we can't take another day off at work every time and it was them fault so it would be nice if they fix it. There was no such possibility. They moved the collection date to the next week on Tuesday again! Only on this day we're able to back from work for a while. Suddenly we received a call on Friday that they are outside the house and if we can open them because they want to pick up the sofas. But it wasn't booked for Friday and we were at work. They were very rude again. But we didn't booked it for this day! The next Tuesday (today) they arrived about 2 hours later and we were unable to back from work because day before they informed us that they will come in different time. They just said that others people canceled delivery today and they are earlier. They informed us that there would be no waiting and will appear again .... again next week or again I have to stay at home book day off and waiting because maybe they will come or maybe not....! They lie also that they send us message to inform that they planing be earlier. They proposed us £20 for compensation. It's a joke! It's big shame that is not able to leave some pictures here to show everyone some evidences about lies. We can't live normal in our house because sofas still here in our living room. They don't take responsibility for mistakes. They lie all the time. And to tell you all the truth, if you will want to book collection, be aware it'll take a long time. Of course, we are sure they will response here and start to lie again. They do it perfect! Just give them few minutes after this post. Wasting money, time and a lot of stress. That's only thing that we received from them. We have enough to fight, ask, speak. We have no time to waiting all life for collection also had to cancelled delivery of new sofas twice because there's no room in our living room. And even our guest from abroad couldn't come to visit us for very important reason because there's no room to sleep. We have never met worse customer service! At least we have lots of evidences. That's why Trading Standards Services and Citizens Advice Bureau informed about it all.”

Posted 4 years ago

“Very poor customer service! My sofa was due to be delivered on 16th May, the delivery was missed and the best response they could give was you'll just have to wait another two weeks. This meant that my family couldn't sit together and being just out of hospital after stomach surgery I had to turn away visiting family because I had nowhere for them to sit down. When I tried to make a complaint their customer service representative Chris hung up on me. Can't recommend enough that you avoid this company because once they have your money they don't care.”

Posted 4 years ago

“Horrible product! I ordered a corner sofa they delivered a half a sofa. The L part was missing! Rude delivery men who are too lazy to lift the sofa to the room. Be warned. Will never stress myself again. To be avoided”

Posted 5 years ago

“We had white gloss table and six purple chairs. Chairs are really nice table is ok a bit rough and is not gloss under the table has a few missed gloss on the edges of the table I suppose for the money should not have expected any more will probably last about 12 months looks nice at a glance”

Posted 6 years ago

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Furniture Choice is rated 1.6 based on 121 reviews