If I could give no star I would! Avoid buying from this company at all cost. The quality of their sofa is awful. I purchase a sofa 6 months ago and the material has been bubbling. So when I made a complaint, an engineer came round to inspect and he told me that if I was use bubble remover to remove the bubbles, the material/sofa would not be sustainable. Furniture Choice then contacted me to say the warranty will not cover the sofa as the bubbles is part of the characteristics of the material and there is nothing they can do, but if I dont agree I should pay for an independent engineer to come round. So, I contacted the engineer who inspected the sofa to valid what I was told by Furniture choice since he confirmed during his inspection that the sofa will not last if I remove bubbles/ what he wrote on the report. He then told me that he does not understand why furniture choice said that because he hadn't send the report to them. How can I buy a sofa, and 6 months later the material is bubbling?? I tried to complaint to the Furniture Ombudsman and they confirm Furniture Choice is not a member, so they cant take my complaint on. People please at all cost avoid purchasing anything from furniture choice, they are a bunch of bullies, they wouldnt allow me to make a complaint and they are not regulated so they can basically get away with using below standard material for their items. I will report Furniture Choice to the trading standards! Aviod buying from this company at all cost!!!!!!!! AVOID BUYING FROM FURNITURE CHOICE AT ALL COST! Chris whom I spoke to is a bully, he hang up the phone on me when i was talking to me saying there is nothing they can do. I am out of pocket by £700. I am so upset. You will note that my review on quality and customer service is consistent with other people's experiences. Guys, please avoid buying from Furniture Choice unless you have money to waste. I have just lost £700.