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Furniture Choice Reviews

1.6 Rating 121 Reviews

12 %

of reviewers recommend Furniture Choice

Company Reviews

1.6

Based on 121 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Could Be Better

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Furniture Choice 5 star review on 11th March 2024

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

Furniture Choice 2 star review on 1st October 2022

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought the rochester corner unit in material last year very pleased at start looks fine then after a while the cushions callapsed leaving my disabled partner on the floor asked if something could be done about the problem were told this was not a manufactering problem and the matter was closed surely a sofa should be fit for purpose customer service was discraceful r wright”

Posted 1 year ago

“The quality of a supposedly Leather suite is awful, I truly wish I could post all of the photos of the cracks and all the pieces falling off it , it looks 20 years old after 6 months, it looks great on the photo on the website but I would rather sit on my garden wall, customer service have no interest in the customer whatsoever, if you need a suite from furniture choice you can come to my house and get one for free before it goes to the tip, awful quality, awful customer service, save your self the hassle as it is much quicker to throw your money in the bin !!!! Order Number WEB7541185”

Furniture Choice 1 star review on 3rd June 2022

Furniture Choice 1 star review on 3rd June 2022

Posted 1 year ago

“Do not buy from this company the products are very poor quality. We purchased a leather 3 piece and just after a year the leather started to fray and split and the foam in two of the seat pads had collapsed. The companies response :- it’s out of its 12 month manufacturer guarantee so we won’t look into it”

Furniture Choice 1 star review on 1st June 2022

Furniture Choice 1 star review on 1st June 2022

Furniture Choice 1 star review on 1st June 2022

Furniture Choice 1 star review on 1st June 2022

Posted 1 year ago

“Avoid buying here products atrocious, after care even worse,I will never shop or recommend this company, I need two new sofas in Less than 2 years, the company has only refund part payment after waiting more than six months for them to repair them.”

Furniture Choice 1 star review on 23rd May 2022

Furniture Choice 1 star review on 23rd May 2022

Posted 1 year ago

“Bought a two and three seater leather sofas from Furniture Choice in November 2017. They recommended taking out 5 year Stainguard 5 year warranty insurance Diamond cover at £125 upfront payment. The sofas started peeling and flaking at the end of last year. Terrible state. Stainguard (now Homeserve) refused claim. Said policy did not cover peeling and flaking of leather. Like you Adebago and Anonymous these leather sofas are rubbish. To think I paid all that money for insurance upfront and cannot claim anything. I will never buy anything from this company ever again.”

Furniture Choice 1 star review on 20th May 2022

Furniture Choice 1 star review on 20th May 2022

Furniture Choice 1 star review on 20th May 2022

Posted 1 year ago

“Avoid this company at all cost, when you buy their sofa, it starts to peel in less than a year”

Furniture Choice 1 star review on 9th May 2022

Furniture Choice 1 star review on 9th May 2022

Posted 1 year ago

“The sofa we bought from this website only last for 2years . It started to chip all over it . The leather quality is very bad . We bought fabric to cover it which it’s not nice at all. Because we cant afford to buy a new sofa. I won’t buy from them anymore .”

Posted 2 years ago

“Terrible experience. Products inititially looked great on arrival but barely lasted a year. I purchased a sofa set and dining set, all of which looked 15 years old after 1 year. Extended warranty is no use to anyone, so much fine print that it's impossible to pass a claim.”

Furniture Choice 1 star review on 26th April 2022

Furniture Choice 1 star review on 26th April 2022

Furniture Choice 1 star review on 26th April 2022

Posted 2 years ago

“TERRIBLE DO NOT BUY I purchased a dining table and 4 kensington knocker chairs. Eventually after a long wait which kept getting extended it arrived just after 8.30 this morning. We opened the packaging for the chairs - two chairs in each box. Of the four chairs 3 of them had scratches or dents in the wooden legs. On the back of one of the chairs the knocker plate was hanging off. I didnt even bother to open the packaging for the table I had seen enough. I phoned as soon as their lines were open and told them about the damage and they have arranged to collect it to go bk in a weeks time. Very disappointed.”

Furniture Choice 1 star review on 14th April 2022

Furniture Choice 1 star review on 14th April 2022

Furniture Choice 1 star review on 14th April 2022

Furniture Choice 1 star review on 14th April 2022

Furniture Choice 1 star review on 14th April 2022

Posted 2 years ago

“Terrible service all round”

Posted 2 years ago

“Shocking service! After being promised my order on 2 separate occasions I was then told again on the day I was meant to get it that it’s not coming. After being let down 3 times they still couldn’t give me a date when it will arrive.”

Posted 2 years ago

“This company misleads there customers Don’t send the goods on delivery date You agree with them . Bad customer Service lie customers on phone. Waiting On my refund as I did not receive good s I ordered on date agreed. I do not highly recommend this company Will never order again from this company as I am not satisfied with the way my Order was handled . No contact had to Contact the company as my goods Did not arrive on the date agreed”

Posted 2 years ago

“Awful experience with this company. Purchased a dining room table with 6 chairs and was told that I needed to purchase 2 extended warranties as the warranty only covers 4 chairs.. abrupt and rude customer service staff, will not be shopping here again.”

Posted 2 years ago

“Shocking service, was given a delivery date and package never showed up. Was told that the driver missed my stop so rearranged for a week later. The date was changed without notice to a day later so phoned to see if there was a mistake and this time was told that the package had only just turned up in the warehouse so I was lied to the first time around. Package didn’t show up again, and was rearranged for a later date and I was not notified. Decided to cancel the order, advise people not to bother with these time wasters and liars.”

Posted 2 years ago

“Delivery don’t waste time ordering from her.!I waited in all day for delivery of table table top appeared no legs !! .now to take another day off work to see if legs arrive tomorrow.have never ordered from here and definitely won’t be using them again.”

Posted 2 years ago

“Got the kenton sofa,s end of Sept. So uncomfortable it like sitting on corrugated iron the seats are all lumpy and the lumps are very hard Am awaiting e.mail from company”

Posted 2 years ago

“Very pleased with dinning set,one of my best purchase.”

Furniture Choice 4 star review on 8th January 2022

Furniture Choice 4 star review on 8th January 2022

Posted 2 years ago

“Dont buy from Furniture and Choice. I bought a Hudson round extending table and 4 Duke oatmeal chairs. The 2 chairs were marked with dirty marks which did come off. One chair the stitching was not attached to the material and one chair leg damaged. After lots of discussions they compensated me £100 sent a new replacement leg and a whole new chair. On Christmas eve lunch one of the legs on the chairs broke. Again after lots of discussions the chairs are being returned for credit less the compensation. They are now waiting for collection on 11th January. The table has 3 small dents in it which we didn't find till we opened the extension and also when the light reflects on the table there is about an 1.5" strip where the veneer is lifting. We are waiting a technician as they wouldn't take the table back even though we bought it as a set. Which Citizens Advice say really it should all go back. So No please do not buy from them. The customer service staff are excellent very helpful and polite. It's the furniture and their policies which are rubbish.”

Posted 2 years ago

“The Rochester Slate Grey Plush Fabric Corner Sofa terrible end seat dips tilting you inwards, all padding has flattened and looks awful.... Angela Rivers the same has happened with ours we got in August 2021 have messaged company awaiting reply”

Posted 2 years ago

“Don’t buy from this company. I ordered a sofa which was damaged when delievered. I was refused a refund and repairs stil not done by 4 months. Never buy from here again.”

Posted 2 years ago

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Furniture Choice is rated 1.6 based on 121 reviews