Firstly I was very disappointed with the quality of the print. The colours are so faded and dull compared to online and I understand that they will never look 100% the same. However the fact that I paid £17 for a 15x20cm print that looks like I just picked it off a £3 inspirational postcard rack at a market, has left me seriously unimpressed. Especially as this is a gift to someone and the price does not match the quality. Secondly, your metrics suggest that a returns and refund process is easy. But I can't even find how to return, let alone go through the process. I would appreciate some guidance on how to return as id like to do this quickly so I can order an alternative gift elsewhere. Im so sad that this had to be a bad review because I have been excited about receiving this. :(