Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,910 Reviews

85 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

hello@iamfy.co

Write Your review

Tell us how Fy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I had an issue with the shipment bring lost in transit I reached out to them and took care of the issue super fast! Kept me in the loop until it was made right.”

Helpful Report

Posted 3 days ago

“When we had some issues with the quality of our prints, Chloe was able to help resolve the issue so we could replace them. Overall the variety of prints they offer is great and they are always open to feedback.”

Helpful Report

Posted 3 days ago

“I rarely write reviews, but I’ve been so impressed with Fy! that I felt I had to. I’ve bought several prints from them over the years and have always been delighted with the quality, but it’s their customer service that really stands out. They have been incredibly patient with a query I had recently and so generous in resolving it. On another occasion, I’d forgotten to apply a discount code and they refunded it retrospectively without any fuss. So much shopping is done online these days, but to find a company that is so helpful, responsive and genuinely willing to go the extra mile is really refreshing. Their customer service is honestly the best I’ve ever experienced. I can’t recommend them highly enough!”

Helpful Report

Posted 2 weeks ago

“Der Support ist hervorragend.”

Helpful Report

Posted 2 weeks ago

“Despite delivery problems not caused by Fy they took ownership and control almost immediately without any prompting and resolved the position to total satisfaction. 100pcent a company you should deal with”

Helpful Report

Posted 2 weeks ago

“I have ordered prints from FY on 3 or 4 separate occasions now and I have been really happy with all of them. Most recent order had a slight issue with delivery (nothing major, just Evri being Evri), but I appreciated getting a swift email reply from Chloe and that they were on the case to make sure it resolved. Will have no hesitation using them for more pictures in future, thank you!”

Helpful Report

Posted 2 weeks ago

“Really can’t speak highly enough of the customer service. Highly recommend.”

Helpful Report

Posted 1 month ago

“The pieces are all so good! Just are described and my ordered processed quickly! Great customer service and fantastic selection of Art, reasonably priced.”

Helpful Report

Posted 1 month ago

“After receiving a faulty picture, Chloe was very helpful and took full responsibility to organise a replacement. It arrived quickly and we're very happy with how our issue was resolved.”

Helpful Report

Posted 1 month ago

“FY as ever prompt and efficient service”

Helpful Report

Posted 1 month ago

“Excellent customer service from Chloe. She answered my query, quickly, in an email the same afternoon. Will definitely be buying more from their fantastic range! Looking forward to receiving my beautiful print!”

Helpful Report

Posted 1 month ago

“I had a problem with reflection on the picture and customer service were very helpful and quickly sent me options to resolve my issue”

Helpful Report

Posted 1 month ago

“Good quality canvas print, stylish float frame, good choice of art prints (the only one who sold the print I was after), and excellent customer service. What's not to like?!”

Helpful Report

Posted 2 months ago

“Great company to deal with! I did have a small issue regarding despatch, and Chloe went over and above to make sure I received my order. I didn't need to prompt or send query after query, she was extremely professional and courteous. I will definitely order again, and recommend this company to friends and family! ☺️”

Helpful Report

Posted 2 months ago

“I received a print that wasn't exactly as shown in they were gracious enough to send a replacement at no charge. Very helpful and pleasant to deal with! Highly recommend FY!”

Helpful Report

Posted 2 months ago

“I've received quick and courteous customer service after placing a part of my order in error. The Fy representative helped me cancel the erroneous error and directed me on how to order the piece I'd intended. I'm so grateful for the service and look forward to receiving my prints.”

Helpful Report

Posted 2 months ago

“Lovely range of product and great customer service. Pretty sure I have something from Fy! In every room now.”

Helpful Report

Posted 2 months ago

“Very responsive and helpful customer service!”

Helpful Report

Posted 2 months ago

“Chloe in customer service was extremely helpful”

Helpful Report

Posted 3 months ago

“Customer service was efficient helpful and absolutely loved the poster print, great quality. Thanks FYI!”

Helpful Report

Posted 3 months ago

Fy is rated 4.4 based on 1,910 reviews