Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,869 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved my piece but it didn’t fit in my space. It came quickly, wrapped well and they helped me through the return process!”

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Posted 3 months ago

“No payment”

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Posted 4 months ago

“Do not order from this company- they advertise one thing and send you their best shot at it- I’m now stuck with a sweatshirt that my daughter won’t wear as they don’t do refunds. Then had the nerve to tell me they’re working on getting better ! Save your money - this place is a scam”

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Posted 8 months ago

“This is a disgusting system to work with if you are the artist. We have not been paid since December. Despite numerous emails, we have not even had the courtesy of a response. This is not the first time either. We were put on a payment plan to 'pay off" our sales despite the fact they had the advantage of our sales from 6 months prior. If you're an artist take my advice and stay well away unless you want to donate your art and not get paid.”

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Posted 8 months ago

“Bad experience. First order and the frame described as oak was not real but engineered wood. The print requested was nice but completely offset and crooked. Horrible sloppy framing. Cheap backing and the wall bracket was off center by an inch. Worst online experience for framed art ever!!”

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Posted 9 months ago

“I have 3 pictures which I am trying to return. Even though I am sending my order numbers to the email address it is being returned. I really would like to speak to someone from the company to help.”

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Posted 10 months ago

“Stay away from this company if you are a artist. They are not organized, they feel unstable. Your payments will often be delayed and emails will go unanswered.”

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Posted 11 months ago

“Stay away from this company if you are a artist. They are not organized, they feel unstable. Your payments will often be delayed and emails will go unanswered.”

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Posted 11 months ago

“I paid $250 for a large "photographic print". What arrived was much worse quality than a home inkjet printer could achieve. I actually laughed because I couldn't believe they had the cheek to send anything out, if it was so clearly going to be nothing like the image on the website.”

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Posted 1 year ago

“The print arrived in a timely manner and I received assuring emails in advance of today's delivery. This morning I read lots of bad reviews about Fy so I was nervous about opening the package. Bummer! The image is very blurry. I am unlikely to receive any compensation. Shame on me for ordering from a business that advertises on social media. I broke my own rule.”

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Posted 1 year ago

“I checked my apple gift card balance and it went from 360$ to 0 said it’s already been redeemed….”

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Posted 1 year ago

“Shocking quality of the frame and PLASTIC "glass", what? we paid almost $300 for 3 artworks printed and framed... the A2 size frame is even skewed... Very disappointed, and won't be ordering anything there framed.”

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Posted 1 year ago

“I ordered a whimsical Klimt print with a black cat. The quality was terrible- the image was very pixilated as if a small photo had been enlarged. I worked never put that print in my house. How disappointing! And I have not been able to get a return label.”

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Posted 1 year ago

“They aren't paying the artists for the work they sell and won't respond to any emails about it.”

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Posted 1 year ago

“They claim to send orders in 3-5 business days. My order was placed November 27th and I didn't get a "Label Created" email with a USPS tracking number until December 4th. I'm writing this review Dec 12th and it has been stuck on "Label Created" since then. Meaning USPS still does not have my order since Fy never shipped it. I contacted Fy customer service and they gave an excuse that the printing lab was experiencing some delays and gave a lame 15% refund. Which was $16.95 out of my $113 order. They never sent that 15% refund either. I ask them to just cancel my entire order and refund me. No response. I contact them again asking the same thing. No response. They'd rather take their time shipping me an order I no longer want since it's been over 2 weeks, instead of canceling my entire order and giving me my money back. Scam of a brand. Order prints from somewhere else like Society6 or directly from the artist. You're more likely to get your order on time that way.”

Helpful Report

Posted 1 year ago

“All I want to do is return part of my order... I've been trying for days to get in contact with their customer service team just so I can return one of the prints I've received which is the wrong size. There's no contact details on their website. And no returns address. And no customer customer support. Their website bot chat is useless. They've not got back to me via email and the live chat doesn't put me in touch with a real person to deal with my issue. Their Facebook messenger chat redirects to a 404 page, so no luck there. And there's no response on Instagram. It's my legal right to return my order so I will be opening a case with my credit card company as I don't see any other option. What a faff! Obviously... I will not be ordering again.”

Helpful Report

Posted 2 years ago

“The Giraffe flower vase is way too expensive €54,00. Luckily I got it a bit cheaper but still way too expensive. It is something that you will find in cheap mass production home accessory store for max €15-20.....if not cheaper. Luckily they reimbursed the import duties of €23.00!!!! Satisfied with their customer service.”

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Posted 2 years ago

“I bought the framed picture for a friend as a present. Totally disappointed at the cost for such a badly framed picture it looks nothing like what was advertised. The frame is very thick and overpowering and the picture is not framed centrally. See photo below. Would not risk buying anything again!”

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Posted 2 years ago

“The Irish flag is wrong…. It’s actually the Ivory Coast”

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Posted 2 years ago

“Excellent service, from ordering to delivery, everything arrived in secure packaging.”

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Posted 2 years ago

Fy is rated 4.4 based on 1,869 reviews