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Fy Reviews

4.4 Rating 1,861 Reviews

85 %

of reviewers recommend Fy

Company Reviews

4.4

Based on 1,861 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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Fy 1 star review on 16th October 2023

Sydney, Australia

Fy 1 star review on 18th August 2023

Fy 1 star review on 18th August 2023

Fy 1 star review on 21st May 2022

Fy 5 star review on 6th March 2021

Fy 5 star review on 23rd February 2021

Fy 5 star review on 19th February 2021

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A couple chairs I ordered a week ago still have not been shipped. On their product page it says the chairs will ship within 4-6 days. False advertisement. I contacted support in the afternoon pacific time but it was out of their biz hour so I requested an email response instead. 2 days later still no word on the order status and they are still not shipped.... I can't help but feel that I'm getting scammed, though I do understand that supply chain all across the board has been having issues. My problem is with the delivery or shipping guarantee that they promised on their website. I've been shopping around for *available and in stock* chairs and was excited that I'd be able to get the chairs in such a "short" time. Had I known about the delays, I would have gone with my usual furniture places for the chairs I wanted.”

Posted 1 year ago

“Definitely will not order again. Cheap plastic frame with cheap plastic clear cover over print. I paid 100 and I thought it would be better quality.”

Posted 1 year ago

“Quick delivery, safe packaging, great value and the print is beautiful! A wonderful gift.”

Posted 1 year ago

“I ordered two cushions which, even with discount, weren’t cheap and after a very long delay in the post I’m afraid they weren’t worth the wait. Fabric feels cheap and flimsy. Really disappointed.”

Posted 1 year ago

“My print arrived quickly and packed very well in a tube.We are going to frame it ourselves Thank you for your service Merry Christmas We'll be dropping in again soon to shop 😊 😀”

Posted 1 year ago

“I LOVED the first prints I ordered from Fy. I felt confident in ordering again. My second order was a framed print. This one was disappointing. The frame is cheap and the print lays under cheap plastic. For the price, I really thought I would be getting something better. Even the print doesn't lay flat in the frame. It's wrinkled and looks like a "home" job. If I ever order again from Fy, I will be sure to buy my own frame and do it right myself.”

Posted 1 year ago

“They've had £258 of my money for a chair since 24th November and I have still not received my order. Today I received a letter from parcel force telling me I have to pay £40.72 for customs charges. It is now 14th dec! NOT HAPPY”

Posted 1 year ago

“BEST customer service!”

Posted 1 year ago

“I already posted a review on another site. In essence they took my money and I cannot find a customer service contact, an email address, or even a physical address. I am not surprised by the other reviews I’ve read from similarly disgusted customers I ordered three expensive prints for my daughters Christmas presents. Yes I was willing to risk not even receiving them in time. My husband will likely cancel the transaction and report it as fraud. Merry Christmas whoever you are. Barbara.”

Posted 1 year ago

“Absolutely NO CUSTOMER SERVICE! You can only talk to a bot with no service support! Terrible.”

Posted 1 year ago

“We brought two framed pictures from this company Dec 2021. Ordering & shipping was straightforward but when the items arrived we were so disappointed with the quality. Having paid well over £100 we expected more than very cheap plastic frames & we will certainly not be re-ordering. At best these items should have been about £40.”

Posted 1 year ago

“Quick delivery, really nice quality”

Posted 1 year ago

“I was skeptical of purchasing at first but I'm glad I did. My canvas arrived fast and was packaged with care. The quality is fantastic. I've gotten lots of compliments on it. Will definitely buy again. Highly recommend!”

Posted 2 years ago

“Really poor customer service. I wrote with a query on 5th November and received an automated reply saying that they aim to respond within 48hours,also not to send anymore emails as this would not get my query answered any sooner. Some of my order is still missing and pillows, which are clearly advertised as such, are only covers. I will not busing this company again”

Posted 2 years ago

“Just opened a print i ordered, supposed to be for a Xmas present, and it is creased. I can't find anywhere where I could complain and ask for a return or refund??? This is the first time this has happened, everything else I've ordered has always been in fantastic condition.”

Posted 2 years ago

“Brilliant service. Prints packed really well in a hard tube, so no worries about damage during delivery. Love my prints, really pleased.”

Posted 2 years ago

“Absolutely love this print I bought, Cannot wait to see it up on my wall. Great service and fast delivery. Will buy again :-)”

Posted 2 years ago

“I would love to be writing a positive review on an item I purchased but I haven’t received it after almost 2 weeks lol !! The time didn’t bother me as much as the attempts to contact the company to enquire if item had been dispatched I think I would have had more chance of contacting the Queen no joke ( well it is a joke ) the customer service was non existent for me a generic email back stating I would be contact within 48 hours this was last Wednesday 🤣 never mind you live and learn , well some of us anyway , wouldn’t waste my time with this company again maybe I was just unfortunate but wouldn’t take another chance to see if that was the case also just to add it stated 1-3 day delivery to UK it’s only when you pay for your item it then tells you expected delays of up to 7 days are possible due to Covid that’s understandable but maybe this should be stated on the actual delivery times 🙄 anyway I’m off now gonna try and have a go at painting the picture myself might have more luck 🍀”

Posted 2 years ago

“Not only was my purchase beautifully finished and a perfect decor addition, it arrived within a week of ordering! I couldn’t be more impressed and will be recommending Fy to family and friends.”

Posted 2 years ago

“Terrible quality, print was blurred and unusable which is a shame cause the print was really cool.”

Posted 2 years ago

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Fy is rated 4.4 based on 1,861 reviews