Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,886 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely professional and dealt with a small problem (of my doing, not theirs) speedily and without issue. Would recommend”

Helpful Report

Posted 2 days ago

“Great customer service”

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Posted 4 days ago

“Chloe was very responsive and gave me very appealing options to address my concerns - this is EXACTLY how customer service reps should treat all customers! THANK YOU!”

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Posted 5 days ago

“Very helpful when I had a small issue, the customer service has been a pleasure to deal with.”

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Posted 1 week ago

“I ordered two prints who are amazing. Another one was a bit blurry, but Chloe from customer care is so friendly and very helpful. Within 24 hours I received an answer and I was being helped very quick and kind. I highly recommend Fy.”

Helpful Report

Posted 1 week ago

“Amazing print quality. Frame was damaged through transport or during production but customer support was incredibly quick with providing a solution. Not sure if Chloe is a real person or an AI agent but she’s amazing lol!”

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Posted 2 weeks ago

“Absolutely first class service. Couldn’t be happier. Thank you.”

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Posted 3 weeks ago

“The website has a great range of designs, with ordering and delivery very straightforward. One of my prints wasn't quite right and the customer service team were super quick to rectify and provide a refund. Similarly l ordered the wrong colour frame for another print and the team were happy to rectify. Huge shout of to Chloe who was a great help!”

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Posted 4 weeks ago

“Customer care was excellent. I spoke to Chloe who was very kind and qualified and efficient.”

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Posted 1 month ago

“Customer service has been excellent would definitely buy from your site again. Extensive collection of quality products 😁”

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Posted 1 month ago

“Exceptional customer service. The print I ordered looked great and was true to the website images, but I had to return due to being not quite the right size for my living room. Chloe was very helpful and quick in getting back to me and processed the refund straight away. Will be sure to order again and recommend Fy!”

Helpful Report

Posted 1 month ago

“UPS lost my order in a warehouse in my state. I contacted FY customer service. The service agent Chloe contacted me in less than 24 hours, let me know the status of my order , replaced the lost item and kept me updated every step of the way. Chloe was very professional and kind throughout the process.”

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Posted 2 months ago

“This company has excellent customer service, something quite rare these days . The picture I ordered was perfect, very good quality and I’m really pleased with it . Would thoroughly recommend this company Karen”

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Posted 2 months ago

“I loved my piece but it didn’t fit in my space. It came quickly, wrapped well and they helped me through the return process!”

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Posted 1 year ago

“Excellent service, from ordering to delivery, everything arrived in secure packaging.”

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Posted 4 years ago

“Ordered a print called Dreamy Clouds which was kind of a misty forest look . Took 3 days to arrive and was well packed when it got here . Looks really lovely on my wall and I'm very happy with it . I will probably order again once my new kitchen is done as think another print will add that finishing touch”

Helpful Report

Posted 4 years ago

“Had an amazing time looking through all the wonderful prints they have an offer and a very tricky time choosing which I liked the best (even though I'll definitely be ordering more!) the favourites function really helped here. Quick delivery and my order is stunning, had SO many compliments on it, very happy.”

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Posted 4 years ago

“Quick delivery, safe packaging, great value and the print is beautiful! A wonderful gift.”

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Posted 4 years ago

“My print arrived quickly and packed very well in a tube.We are going to frame it ourselves Thank you for your service Merry Christmas We'll be dropping in again soon to shop 😊 😀”

Helpful Report

Posted 4 years ago

“BEST customer service!”

Helpful Report

Posted 4 years ago

Fy is rated 4.4 based on 1,886 reviews