While I generally am very keen on the products offered by Fy, and am often very tempted to make a purchase I refuse to do so due to my single bad experience with the company: I purchased something online a couple of weeks before Christmas as a gift for a family member. The payment went through and u received an email saying it would be delivered within a certain amount of days, which I was happy with. The item never arrived and it was close to New Year's Day when I finally received an email telling me it was out of stock and I had been reimbursed. By then I had already gone through the embarrassment of not having a gift at the time I needed it. All I was offered in compensation was "sorry", not even a token voucher (even £5 would have been something!!) as compensation. Highly unprofessional, unreliable and lousy customer service. I even voiced this at the time and still had no response. Never again.