Order took two weeks to be dispatched. Not a huge issue in itself, but their website advertises quite prominently "Estimated arrival 3 to 5 days", so I was definitely misled on delivery times. The real issue is that the framed art I ordered arrived damaged. The plastic covering has a cracked puncture mark in it, which distorts the entire frame. I contacted FY about this the same day the item arrived with the intention of returning the product for a replacement, but a week later I have not had a response, so it looks like I am left with a damaged product and no other option but to open a chargeback with my credit card. Will definitely not be ordering from FY again.