I was once an ardent fan of Gstart, purchasing multiple items monthly and eagerly awaiting new collections. My first purchase was during their collaboration with Pharrell Williams, a moment I still cherish. However, in recent years, especially post-pandemic, their customer service has significantly deteriorated. On September 1, 2025, I decided to give Gstart another chance after noticing improvements in their app. Unfortunately, my experience with customer service was disheartening. After spending considerable time selecting around 10 items, I discovered that my entire order had been canceled without prior notice. When I called customer service for clarification today, September 11, 2025, between 9:02 AM and 9:05 AM, the representative was not only dismissive but shockingly rude. He provided no explanations and merely stated that the items were unavailable. Instead of offering assistance, such as asking if I’d like help finding similar items or providing a courtesy discount for my loyalty, he was eager to hang up the phone. He even had the audacity to ask, “Do you have any more questions?” before abruptly disconnecting—literally in my face. This treatment is unacceptable. It is Gstart’s responsibility to ensure that their website accurately reflects product availability. Not a single item from my order was actually available, despite being listed as such. Instead of acknowledging their error and offering to help rectify the situation, the representative seemed irritated that I even inquired about my order’s cancellation. Let me be clear: I approached the call respectfully, explaining that this wasn’t the first time I had faced such an issue with Gstart, which is why I had significantly reduced my shopping with them. The absence of any effort to improve my experience or address my concerns is what truly frustrates me. For anyone considering Gstart, I urge you to think twice. Customer experience should matter, and a company that neglects its loyal customers in this manner deserves scrutiny. I hope this review helps others make informed decisions. Gstart’s customer service has reached new lows—choose wisely!