Freek Voorwinden
Quite a bizarre story. Their "Money Back Guarantee program" is just a sham. I bought a PC game, Death Stranding, for about $20. The Key I received already was already activated. I ask the seller how this is possible. Seller does not respond. I read on the G2a website that I can file a claim after the seller hasn't responded for a week. I do exactly that. Response from G2A: "1. First, you need to report the fraud committed by the seller to the local police or other appropriate authority in your area. 2. Next, please send a scan of the official document confirming a report was filed. The document should include: • Your first and last name • The price of the product • The name of the product • The seller's data (user ID, transaction ID, nickname etc., anything that helps the police identify the seller). All this data can be found in the receipt for the order • Official stamps confirming the authenticity of the report " So they want me to report to the police for an amount of € 20. That in itself is difficult and time consuming enough, but the last line, "Official stamps confirming the authenticity of the report"? Stamps?. That the so-called G2A "Money Back Guarantee program" requires filing a police report is in my opinion already quite ridiculous, and purely seems to be intended to deter 99% of the affected people who want to use the program. But "stamps"? Come on, we don't live in 1980 anymore. Conclusion: -G2A hides behind maleficent sellers -Fraud is not or hardly punished - Buyers receive no protection at all -The G2A Money Back Guarantee program is a sham. The hassle of having to file a police report will be enough reason for the vast majority of victims of fraud, except perhaps for very high amounts, to think "Forget about it", which is probably exactly G2A's intention. I did contact the police, (Normally I wouldn't even bother when amounts like these are the subject at hand, but unjustice like this will make me go the extra mile) but indeed, the police in the Netherlands will NOT file a police report for stuff like this, which they see as a conflict between consumers. And "stamps"? That even made the police officer in question laugh a bit. Obviously this was my last purchase from G2A. Be warned and don't lose your money like me!
3 years ago
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G2A.COM has a 1.6 average rating from 207 reviews

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