Their "Suport team" should be renamed to "Do it yourself team". So I bought the CD key from them which turned out to be faulty, the Seller was not trying to fix the problem nor did he offer some sort of solution, compensation for inconvenience caused, I'm talking about days of waiting for the response from both "support team" and the seller. Right, so if you're not able to solve it with the seller - worry not. there is "Money back guarantee" program, which is absolute nonsense, you apply for it, wait another day or two, and you get this email, saying : Before the application will be processed, two steps are necessary: 1. First, you need to report the fraud committed by the seller to the local police or other appropriate authority in your area. 2. Next, please send a scan of the official document confirming a report was filed. The document should include: • Your first and last name • The price of the product • The name of the product • The seller's data (user ID, transaction ID, nickname etc., anything that helps the police identify the seller). All this data can be found in the receipt for the order: https://dashboard.g2a.com/orders-history • Official stamps confirming the authenticity of the report Without such a document, your application will have to be declined. So yeah, do it yourself, contact police, report a fraud, send us all your personal details (which they already have anyways). I would not recommend to buy from G2A, rather stay away from them, the so called customer support you get from them is a joke and waste of time.