Absolutely abysmal. Absolutely abysmal. Do not give these clowns a penny of your money. Their 5-7 working day turnaround is just a lie. It took nearly 3 weeks to finally get my settlement. It was a voucher with a value of slightly less than the value of my phone that could only be spent in a shop that doesn't sell my phone.... They claim that my phone has been discontinued but I bought one off Amazon with no delays or problems a week ago. Christ knows what I am going to spend this voucher on now. Reading other peoples reviews I can see that I am lucky to have even got this far! Nobody will ever reply to any emails you send unless you are already on the phone with them and I reckon I have gone through their insanely long automated phone system about 10 times. A few of the people I spoke to on the phone where pleasant enough but we all know that these delaying tactics are just designed to make a certain percentage of claimants give up before getting their settlements. Do yourself a favor and get your insurance elsewhere.