Gadget Cover Reviews

Name: Gadget Cover
Address: 602 Cumberland House, 80 Scrubs Lane, London United Kingdom, London
Rating: 1.56

1.6 Rating 43 Reviews

12 %

of reviewers recommend Gadget Cover

1.6

Based on 43 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

About Gadget Cover:

Gadgetcover offers affordable mobile phone, laptop and gadget insurance in the UK where you get great value mobile phone, laptop, camera & gadget insurance quotes from Gadget-Cover.com. . It is up to 60% cheaper than most high street brands.

Visit Website

Phone:

08712221130

Email:

info@supercoverinsurance.com

Location:

602 Cumberland House, 80 Scrubs Lane, London United Kingdom
London
NW10 6RF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. False turnaround times & disingenuous requests. Avoid at all costs.”

Helpful Report

Posted 8 months ago

“Absolutely diabolical company. Phone was sent to them through insurance, pretty much no communication, emails sent were ignored and no contact number to call for an update. Was with them for over 3 weeks then got returned ‘fixed’ with two lines and a dot on the screen underneath and the letter p not working. This is very unprofessional and embarrassing for the company, shows they take no care at all for the work they do. Disappointed is an understatement. I can only assume I’m supposed to pay to send it to them AGAIN and hope that in weeks to come it comes back functioning? My hope is completely lost. Never received such bad service from a company!”

Helpful Report

Posted 1 year ago

“Took a bit longer than expected but honestly I don't understand why it's rated so low. Even when I questioned about an update I was always given an answer. Got my phone back today with everything working and fixed as well as the full report. Would definitely recommend. Thanks.”

Helpful Report

Posted 1 year ago

“Disgraceful service. I have my iPhone 12 was gifted to me. I got it insured with cover my being paying for over 2 yrs. I went abroad and got robbed together with all my documents etc made the police report etc. made the claim didn’t hear anything f back from the after 1 week. After I sent prof of baying etc etc ! You can’t send a screen shot either have to be pdf. Had to call for then to say they needed MANY more evidence but no one bother to call email nothing back that they needed Gift receipt, black listed from my phone company , prof of travelling etc etc basically making up anything they can go no pay a penny ! Worse insurance ever stay away!!!!!”

Helpful Report

Posted 2 years ago

“Sent a phone in for repair due to battery issue and cracked screen. Screen was replaced but the phone is over heating dangerously and the battery life has severly decreased. Pay cheap Pay twice”

Helpful Report

Posted 2 years ago

“MMI services, sent my phone to them for repair, had great service from them. They did a great job on replacing my screen on my Samsung galaxy s20+ I would definitely recommend them.”

Helpful Report

Posted 3 years ago

“Scammers. They won't pay any compensation for your phone if you lose it. They make a lot of money taking monthly insurance from people but they won’t pay anything back. Had the worst experience with them.”

Helpful Report

Posted 3 years ago

“I have been with gadget cover insurance for years and never had any issues yet this last time i have paid £75 excess to have my samsung s7 edge fixed and mmi have on numerous occasions come up with an excuse on why it would be my fault that the phone was not tested even though the phone was said to be “broken beyond fixing” at one point. Very bad customer service by mmi but Alex from super gadget has been good up to now but not easy to get hold of which is a shame. As it stands i will be making a formal complaint to the highest form if needs be. There are many phone insurances out there. When my renewal is up i will be contemplating others.”

Helpful Report

Posted 3 years ago

“Over 3 weeks back n forth. Allegedly repaired a crashed iPhone (Genius report said it couldn’t be repaired) - repaired and returned inside 14hours. Constantly crashing and shutting down within an hour of turning back on. Not holding or taking a charge. Now claiming a restore on the PC will fix it. Using as the repair agent for Super Gadget Cover Insurance. MMI trying to engage in a separate service contract. All round shambles and poor customer service from both parties”

Helpful Report

Posted 4 years ago

“If I could leave a 0 I would. MMI have had my phone for over 2 weeks now and have constantly played me along stating they would prioritise my phone. Thir turnaround should be 5 days. Now they say they have posted it but the tracking states 'Sender preparing item' which if you google means they have generated a tracking number but not actually posted it, so they are lying to me yet again to buy more time Gadget cover hasn't really helped either Worst customer service I have ever experienced Avoid if you can”

Helpful Report

Posted 4 years ago

“Xmas 2016 my son bought me a tablet – wow – clearly I wanted to insure it so so searched and eventually found gadget cover Got cover for theft and loss and damage for £49.90 great Well they increased the cover cost to £60 and then £65 but ok Then Nov 2019 found a crack in the screen and advised Gadget Cover - Supercover Insurance Ltd who asked for a receipt I contacted my son who looked around then emailed John Lewis a request for the receipt They returned with a copy of the receipt which he forwarded to me and I forwarded that to Supercover Insurance Ltd, who by the way without my ken had cancelled the policy for this year but ok I was still covered last november and by the way have already bought one and half new tablet with the policy cover costs Supercover Insurance Ltd I am informed by the outsourced team DDI’s dealing with the insurance cover now want a copy of my son’s birth certificate proving we are related .. ?? And I cannot believe that I almost agreed and then thought about it and wait … birth certificate ..? are you kidding So I am arguing the point They now claim and I have a record of this that the company Gadget Cover is only for items you personally have purchased or which have been given as gift .. I say how much evidence that my boy sends me a receipt from John Lewis that he gave it to me.. and they said but you are not related and I ask what is that to do with price of eggs (even though we are related and I have the scars to prove it) but he might have given it as a gift to any one an old girlfriend .. are you saying that people can only give gifts to their mothers? This is an interesting conversation to have with John Lewis .. this company will only cover items given to mothers by sons...”

Helpful Report

Posted 4 years ago

“Over a month now waiting for a replacement phone. They took 3 weeks to send me an email asking to send my phone in. Still waiting. Avoid.”

Helpful Report

Posted 4 years ago

“Took around a month to process my claim. Tried to avoid paying out. Impossible to reach on the phone during busy hours.”

Helpful Report

Posted 5 years ago

“Perfect service. Was put off by all the negative comments after sending my phone. but couldn't have went smoother. full prosses took 4 days and phone was smashed screen and back with grubby frame round sides. got my own phone back (no recon) with new frame back and screen as new. ;-) couldn't have ask for better service. Thank you ;-)”

Helpful Report

Posted 5 years ago

“Sent my Samsung s8 of for broken screen and took over 2 weeks to get it back and when I did they sent back another broken phone which was in worst condition. After emailing them back forth they have told me I’ve got to pay another £25! Wish I never went with them. Beyond a joke at how poor this company is!”

Helpful Report

Posted 6 years ago

“Amazing service start to finish. After reading many negative reviews I must say I was a little nervous about MMI.SERVICES (Gadget cover). I dropped my phone in a road and may have been also clipped by a car. Phone was a total mess. Smashed front and back. Even slightly bent. Phone was sent to MMI for repair and has come back AS NEW in less than 1 week.. Phone was repaired and not replaced as has existing IMEI ETC. I am very pleased and can't thank you guys enough. Credit where Credit is due.”

Helpful Report

Posted 6 years ago

“Would rate them at zero if this was an option! Sent my phone to MMI the shambles of a company they use to 'repair' our iphone! What a joke came back in exactly the same condition (microphone not working) as when it was sent out. Now 3 months later, 3 genius reports later which all have said phone cannot be repaired and needs replacing. They are asking for it back to 'fix' it again!! I cannot stress how frustrated I am without writing a load of expletives!!! AVOID AVOID AVOID at any cost!!!!”

Helpful Report

Posted 6 years ago

“make everythign as difficult as possible. very rude on the phone ive been a customer for 4 years and they show no appreciation would not recommend”

Helpful Report

Posted 6 years ago

“Wish I could give zero stars. Customer service abysmal. On hold for an hour. No manager available for 48 hrs. Almost 3 months to settle claim then theysend me the wrong phone . Avoid”

Helpful Report

Posted 6 years ago

“Can't complain about the workmanship, phone looks brand new. However it did take them 3 weeks to change my screen. That's why only 3 stars.”

Helpful Report

Posted 6 years ago

Gadget Cover is rated 1.6 based on 43 reviews