Despite being told by the support agent I could get the transcript emailed over to me ( I would have and wish I did take screenshots now) I was sent this email... Dear Sean, Thank you for contacting our Customer Service Team, we hope this e-mail finds you in good health. Apologies but we would have to decline your request for a transcript of your last chat with us. We do not provide records of the live contacts, you can get a full transcript of communication with us if you contact us via email. Also, please note we're not obliged to send this information. We hope for your understanding on this matter. If you have any further questions, we will be more than happy to assist you. Thank you for choosing us as your online gaming site. Best regards, Mary Customer Service Totally unprofessional. 100% avoid like the plague. Out for all they can get and offer no customer support. Makes you wonder how gambling site are allowed to operate legally to be honest. It seems they can and do whatever they like with no repercussions. Thanks, Sean