I recently purchased Virus protection software from this site, I thought I followed the instructions to the letter on how to validate it . by downloading some extra software. I input the activation code supplied It said it was invalid. I tried numerous times, copied and pasted it, got someone else to do it just in case but still came up invalid. So I emailed the help department. Asking for HELP. the response I got was " The key wasn't invalid because I have now redeemed it on my personal account you must have been doing something wrong " Maybe this was the case but I still can't use the product I have paid for. I replied again asking for help. Five days later I am still awaiting a reply