Thank you for your email asking "how can we improve"? I rated you as "Good"! I would have loved to say "Excellent" but there is ONE aspect sadly lacking that I would kindly like to point out to your company. Given the Games are expensive (I get that - that's not the issue)..it is the way they are packed!! On BOTH occasions I have been appalled upon opening the box to find the games just "thrown" in onto their corners/upside down - large chunks of "bent/ripped cardboard" between/over them that does not cushion the impact of their "travel" with AusPost interstate! These Games are heavy! Corner was bent on one Games box and the plastic covering scraped/marred on another! Sorry but not good enough! Why they are not packed "flat" and/or in bubble-wrap is beyond me? This is my only complaint - the way Games are shipped!! All other aspects I cannot fault. I will still purchase from your Company however the packing of games from your warehouse - needs urgent attention! URGENT! Thank you for asking me and keep up the good work! :) Angie Mitchell (Vic.)