Alex
Wrong items, poorly shipped. If you are expecting nicely packed items, like you would from any other online marketplace, you will be disappointed just like I was. Items arrived tightly folded into the tiniest FedEx shipping bags possible. What's worse, wrong items are shipped, with little recourse. The entire shipment I have just received (a plastic bag stuffed to the point of bursting) contains items I have not ordered, not a single one of them is right. I have ordered shoes, but the bag only had what appears to be sweaters, so I sent a picture of the open bag to the support. It's obvious from the photo that items in the bag are not shoes, but that is not enough for GAMISS to process a return. They are insisting that I inventory one by one all the wrong items that I have received, by writing down the SKUs from each item's plastic wrap, because there is no packing list included. There appear to be 20 items in there! Basically, I am expected to do their work for them, even though it is apparent from the picture that I received a bunch of clothes, when I should have been getting shoes. Very very very disappointing, will definitely not even dream of shopping on this side ever again. With prices this low, what did I expect? For a whole month (longer, actually) I have corresponded with Gamiss Staff using their Support portal. At first, they didn't even acknowledge that the package I received contained someone else's purchase, and tried to treat my return as a regular return, as if I got the items I ordered, but didn't like them. They made me inventory the entire contents (20+ items) by SKU! Yes, they asked me to type up the super-long item SKUs from the labels. Eventually they agreed that clear photos of the labels will suffice, so I spent an hour doing that and sending them the PDF with the label scans. After that, there was a lot of silence. I reminded them, and asked for a return label and a refund, again, and again, and again. They failed to provide a return shipping label for 4+ weeks. At last they wrote that they will issue a partial refund to me of $20 and the rest upon receipt of the returned package. They included a shipping label. I am still waiting for that partial refund, the package sitting here, ready to go. I haven't shipped it back yet because that's my only leverage to try and get any money back; and proof of receiving wrong items, should my credit card company want to see them. They did reach out to me, asking me to cancel my credit card investigation BEFORE they issue that refund. Right. The answer is NO.
6 years ago
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Gamiss has a 2.0 average rating from 118 reviews

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Alice, Customer Support

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