This has been the worst retail experience of my life and I'm 62. I thought everything was going to be great, as they SEEMED so helpful. But then they got my money. We agreed delivery would be on the 18th April, as I was out of the Country before that. On the 13th, with no warning, they dumped the playhouse on Next door's drive and drove off. My son-in-law lost a mornings work sorting it out. By the time I got home everything was drenched. We've since found out that there are loads of bits missing. One important part, is for a completely different building. They haven't responded to any of my phone calls, or the 10 messages I've sent them. At the moment I'm nearly a grand out of pocket. I'm currently trying to get my money back through my credit card. Don't waste your money with these Cowboys.