The issue that I have experienced was: One roof panel of this shed had a massive crack and hole in the panel. After fitting and noticing I first contacted the supplier on the 29th May. It is now the 7th August and after 42 more emails, after 18 phone calls and after 5 "deliveries" that were rearranged and never arrived, I still do not have the item I paid £1,300 for. It occurred on: 2023-05-29 This meant that I have had to take 5 days off from work and seeing my family to wait for deliveries that never arrived. I have had 42 emails. I have called I'm 18 times. I have been promised multiple times that customer support staff would call and email me every day back to keep me informed. I have received nothing back. The hole in the roof damaged over £700 worth of Solid Marine Grade Ply Flooring and also £500 Plasterboard in the shed, all water damaged also. I have also had to spend months travelling 100-110 miles to drive to work as I had to cancel all the contractors as we can't complete this Office shed as the frame is damaged. I want my replacement parts and I want significant compensation for the damages caused over almost three months. Just hearing that as of today 07-08-23 there is no delivery date on your system. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully, Luke Cornier Order number GBD1889458