I ordered three mini greenhouses from them and when I tried to put them together found there were parts missing. I've tried to ring them and first off it just rang and rang so I eventually hung up. The second time I rang the order line and someone answered promptly (surprise, surprise) as soon as she realised it was a complaint I was transferred, and again it just rang and rang. I tried the online instant chat and after me explaining what the problem was, I was told to ring them if I needed help. Ha! Ha! I was going to try emailing them but after reading the other reviews here I realise it would be just wasting more of my time as they're clearly not interested in sorting out customer complaints. What a dreadful company! Do not order from them!!