Either incompetent or a scam, bought a shed 5 weeks later requested an update on delivery (there policy says delivery in 1 month) no reply, 2 weeks later sent another message, no reply. Only managed to get a response from them after sent a email threatening to cancel order only to get generic sorry for your inconvenience your product is in production. Requested a cancellation and a refund after another 2 weeks and 1 month later I finally have a refund, but only after going through paypal arbitration. If you have a masochistic desire too send an endless stream of emails and get nothing but infuriating responses back then this is the company for you Everyone else AVOID!!