I bought a small plastic garden store advertised as '5x3' feet. It turns out to be considerably smaller than advertised (like 4.5 x 2' feet). I let them know and they initially sounded keen to get things sorted, but then wanted to charge me money to collect to item that was no good to me as they had falsely described it. When i refused to accept this they actually began making up stories about me telling a rep on the phone that I wanted to keep the item after all - I have experienced poor customer service before but rarely ever a case like these guys where they seem prepared to bare faced lie to avoid meeting their consumer rights obligations. Disgusting! I wish I had seen this site before I bought and avoided GBD altogether.