ordered a log cabin as advertised on their web site, it was just what I had been looking for and waited delivery with great expectations. What a shock though when it arrived in the form of a flat pack and not in the form of panels which is normal in the trade. There was no way I could possibly put it together due to my age and infirmity so I decided to return as per their advertised policy in the hope of having my money immediately refunded, but now I am informed that they will be charging me £140 for delivery. The fact that this was not in panel form should have been made clear in the sales description, but wasn't otherwise I would not have ordered, They now hold back in excess of a thousand pounds of my money which as a pensioner of limited means I just cannot afford to be without. They advertise themselves with a philosophy of ' placing customer interest first and foremost and deliver a positive customer experience'. I suppose the only remedy now is to ask trading standards to help, but should I put up with this unnecessary worry and inconvenience