Frankly one of the worst customer service experiences I've ever had. Our shed was over 3 weeks late because they had to 'treat the wood'... I had to call them twice, both times the day before the expected delivery date, only to be told that it was delayed. The customer service was beyond a joke and they have 'terms and conditions' not to offer any form of compensation for any delay. I'm waiting for our refund for our cancellation after Ray, the manager's response to our grevivance for the massive delay was 'Well, what do you want me to do?' I urge anyone to look elsewhere for a shed... Unless you want what you'd think would be a simple order to turn into a nightmare!!