The first one we ordered was spot on and everything was sent in one delivery, however when we decided to order another one and there were several main parts missing including the window frame , we contacted Customer service who were very rude, unprofessional and incompetent in trying to resolve the issue of missing parts. My husband took 3 days off work to assemble this summerhouse for my upcoming Birthday and had to make the frame himself , we are now 2 weeks down the line and no replacement parts or refund , totally appalled as we have spent a lot of money with this company and dont deserve our business