Anonymous
Do not order from this business. I placed an order with them back in May, they took my payment and sent me an email to say my order had been processed. Two days later they sent me an email to say that my order was actually out of stock and it was going to be back in two weeks time. I rang up after 2 weeks to be told there would be another 5 days until the product was back in stock. I rang on that date and someone rang me back to arrange delivery, however my delivery never turned up so I had to chase it to get told a different story by 3 different people. A week later it eventually arrived so I started assembling the furniture to realise they had sent me an incorrect part, I immediately rang them to let them know and they told me they would send the correct part out the following week. Two days later they phone me to tell me they are out of stock of parts and would be another month until they could get it in and would I like a refund. I asked for a refund but they said I had to disassemble the furniture and re wrap it for collection first of all. I spoke to the supervisor who did not care at all about the issues I had faced. Appalling customer services, appalling delivery services & not one person held their hands up to take the blame just excuse after excuse. Please save yourself the hassle and buy elsewhere ... they should not be allowed to even trade as a company. Of course I understand mistakes happen but this company just has absolutely no organisation or idea of how to run a business and the stress I have been through is unnecessary especially when buying garden furniture! Avoid at all costs!
3 years ago
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Garden Gear has a 1.5 average rating from 35 reviews

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