Ordered some plants as a present for my daughter in law. They were delivered to the wrong address by Hermes (ok not Gardening Express fault) Could not get to speak to "a human" at Hermes so left a live chat message. Still no response 3 days later. Also left live chat message with Gardening express and still no response. It wasn't a large order but I had intended doing quite a big order for Christmas presents. Luckily I hadn't got round to it. Fortunately the plants were redirected, but it was an elderly couple who received them and they had to to ask someone to re deliver them. Certainly won't use this company again