Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,805 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,805 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

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636

Anonymous

Anonymous // 01/01/2019

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“SCAM‼️Order placed on 26th December and still not delivered. Sent multiple emails and received no response. No phone number to contact them. Very poor customer service — would not recommend.”

Helpful Report

Posted 2 days ago

“I bought a "Rhus typhina - Staghorn Suma - Large Specimen 150cm tall" It arrived and was only 1.3m high. It was very wonky, as had been grafted badly onto the side of a stem, and the leaves were falling off (but it was autumn, although I had expected it to be healthier looking). After 2 months of emailing backwards and forwards and numerous photos sent, they finally said the tree could upto 20% shorter than advertised, so there is nothing they could do. I told them the height as soon as I had received the tree, but it took them 2 months of giving me many excuses and finally tell me this. I asked for care guidance for the situation of the plant sitting in my porch for 2 months and there now being snow on the ground. They said I should search their website for care instructions. I said there were none for this situation. They just repeated the same reply. If I want to escalate, I have to write a letter to a postal address.”

Helpful Report

Posted 1 week ago

“Terrible experience! Received a tree with broken branches and horrendous packaging and despite sending the photos (they asked for specific photos which were impossible to take) they said they won't collect it. They said i have to send the tree back via a courier which is ludicrous as I cannot wrap it as don't have the special machine and the cost would have been higher than my refund was going to be. Terrible company, avoid!”

Helpful Report

Posted 1 month ago

“It was very stressful and terrible experience.”

Helpful Report

Posted 1 month ago

“I would not buy anything again from this company. It’s a shame there is no facility to add photos. I bought 2 holly trees (advertised as 80cm-1m. The picture shows a bushy lovely tree but what I received was nothing like it. I complained about the size and that is had been hacked they asked me to send proof of the size. Which I did and then they said there could be a 20% tolerance in the size. They are rude to deal with and their customer service is appalling. They asked me to send them back at my own expense even though they were substandard.”

Helpful Report

Posted 1 month ago

“I ordered 20 plants. Two were dead. I emailed and enailed the company for replacements and was ignored. I am so glad I didnt have a bigger issue because I don't think they will ever respond. If you hand over money to a company with terrible customer service/ mo phone line you are taking a huge risk. I will mot use them again. Please avoid.”

Helpful Report

Posted 1 month ago

“I've used GE for years and spent £100's; I've had the occasional dud but they always refunded on receipt of photographic proof. Not any more! I received an acer in very poor condition in May. A couple of standardised emails directed me to their return process (at my cost), then I was ghosted. I've sent 4 follow up emails and not had the courtesy of a reply to any of them. Will never use again. Shockingly bad aftersales, discourteous and arrogant”

Helpful Report

Posted 2 months ago

“You should be ashamed of yourself for running such a substandard business, your customer support is non-existant. I placed an order for £700 of plants almost a month ago, still no update on the status! Can't even see an option for a refund! STAY CLEAR OF THIS COMPANY!”

Helpful Report

Posted 2 months ago

“I have complained about hebes and roses which have failed to develop. I have used their contact service several times but they have completely ignored me. I despair. It is a dreadful shame because I have received lots of good plants in the past.”

Helpful Report

Posted 3 months ago

“Plants delivered dead. Given up attempting to contact customer services. We have been completely ignored. Terrible company.”

Helpful Report

Posted 3 months ago

“Trees arrived covered in fungus. Customer service is non-existent. Eventually resorted to a court claim to get our money back but they didn't respond to that either so now the bailiffs are on their way.”

Helpful Report

Posted 3 months ago

“My experience with Gardening express has been terrible. I purchased a number of plants in towards the end of August for around £69. The plants arrived in damaged conditon. Poor standard, weak and some were withered. I raised a complaint via email. Until now received no acknowledgement. I find it very strange for an online company not to have contact telephone number. I would advise any customer looking to purchase from this company , stay well away. Btw, it is a nightmare asking for a refund.”

Helpful Report

Posted 3 months ago

“Terrible quality plants, terribly packaged to the point of damaging the plants and a customer care team who don’t care. Avoid at all costs.”

Helpful Report

Posted 3 months ago

“So the plants turn up broken in half looking almost dead theses one leaf hanging on each plant been in touch with the company and wasted my time I sent them photos but they wasn’t happy I repotted them as it removed there labels I promise I will never in my life deal with them again 🤢🤢🤢🤢🤢”

Helpful Report

Posted 4 months ago

“Terrible company. Never delivered my product. Blamed Yodel. Don’t reply to my messages. Don’t buy unless you want to throw your money away”

Helpful Report

Posted 4 months ago

“Supplied old, dead and broken plants after waiting and chasing for 2 weeks. Very disappointed & they want me to pay postage to return them with no guarantee of refunding me the postage”

Helpful Report

Posted 4 months ago

“I spent £50 on two hydrangeas which died within weeks of being planted despite good care and healthy hydrangeas in both my front and back gardens already. Avoid this company.”

Helpful Report

Posted 4 months ago

“Disaster ! 59.99 for an xxxl hydrangea. ! Arrived with large area of dead crown, with a few 6 inch shoots at the edges, full of stinking stagnant water, barely any root and 20litres of dripping compost which had pretty much dissolved the transport box. Customer service assured me this was fine , I just had to wait for it to recover ( as if by magic I assume ). I waited DAYS for that response. Returning it is a nightmare, there’s no email address or phone number for the courier so it stalls. DO NOT USE THIS COMPANY. I’d give it zero stars if I could.”

Helpful Report

Posted 4 months ago

“Delivered dead plants and customer services have failed to respond to correct the issue. Order also took over a month to be delivered. Don’t waste your time or money with this company”

Helpful Report

Posted 4 months ago

“Terrible product and worse customer service: I ordered a plant which was supposedly graded A1. When it arrived it was dry, brittle barely any leaves, very different to the picture on the site and what I would expect from A1. I have reached out twice to them and no response at all. I would maybe spend the extra and go to your local garden centre and choose something of quality.”

Helpful Report

Posted 4 months ago

Gardening Express is rated 1.2 based on 1,805 reviews