Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,788 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 24th July 2025

631

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disaster ! 59.99 for an xxxl hydrangea. ! Arrived with large area of dead crown, with a few 6 inch shoots at the edges, full of stinking stagnant water, barely any root and 20litres of dripping compost which had pretty much dissolved the transport box. Customer service assured me this was fine , I just had to wait for it to recover ( as if by magic I assume ). I waited DAYS for that response. Returning it is a nightmare, there’s no email address or phone number for the courier so it stalls. DO NOT USE THIS COMPANY. I’d give it zero stars if I could.”

Helpful Report

Posted 4 days ago

“Delivered dead plants and customer services have failed to respond to correct the issue. Order also took over a month to be delivered. Don’t waste your time or money with this company”

Helpful Report

Posted 1 week ago

“Terrible product and worse customer service: I ordered a plant which was supposedly graded A1. When it arrived it was dry, brittle barely any leaves, very different to the picture on the site and what I would expect from A1. I have reached out twice to them and no response at all. I would maybe spend the extra and go to your local garden centre and choose something of quality.”

Helpful Report

Posted 1 week ago

“I order 10 Echinacea plants. They were packed horizontally but the box was delivered vertically. The plants were therefore crushed and 8 were either dead or had no chance of surviving. I took photos, made a report and asked for replacements. I have waited a week and have had no reply. Their guarantees seem worthless. A will go back to Crocus for online plants in future where the products and customers service are both excellent.”

Helpful Report

Posted 1 week ago

“I would give zero start. plants arrived dead, zero customer service. ha dto claim refund thru my bank. took almost month to deliver but anyway there was nothing to rescue.AVOID”

Helpful Report

Posted 1 week ago

“they take the money and run”

Helpful Report

Posted 2 weeks ago

“sadly i should have done more research before buying. order was simple for two trees supplied bare rooted. they were poor quality one a simple twig. both were planted the same day in large fresh composted tubs. neither shows any signs of life after many weeks. reached out to cutomer support with pictures and no response ... have just tried again and left this review in the hope someone will take note - buyer beware .. use your local garden centre where you can the plants and don't be tempted by glossy pics and 'low prices' the stuff supplied was rubbish”

Helpful Report

Posted 2 weeks ago

“Ordered some Hebe plants and a selection of flowering heathers. Most of the plants arrived in a dead or near dead condition. Complained via email with photos, etc. They wanted more photos despite me sending clear ones the first time and an image of the packing list. No heard nothing despite repeated follow up emails from me. Plants originally arrived at end of June 2025 and now 6 weeks later and no refund. Do not use them. I will not buy from them again”

Helpful Report

Posted 2 weeks ago

“Plants arrived dead. They wanted me to return dead plants. Not worth the bother or the cost, won't be buying from this company again. Didn't offer to replace.”

Helpful Report

Posted 3 weeks ago

“I bought a palm tree a month or so ago . It arrived in ok condition . With a lot of attention it has begun to lift its head up . There was a price drop (Wowcher ) . So I ordered another one . It arrived yesterday . What was in the box was a disgrace . I am a very experienced gardener . I have never seen a plant , in such bad condition . The soil around the roots was almost white . It was obvious that this plant , had not been watered for weeks . All the tips , were brown . I re potted it . The roots were bone dry . I had to cut the pot away . I drenched the roots for more than an hour . The root base was so small . It was almost impossible to get the plant , to stay upright . ( even with 6 large stakes around it . You should be ashamed of sending out a plant in such poor condition . You are an absolute disgrace to your profession . You should not be allowed to send plants out , that are not fit for purpose . I will speak to my local trading standards ,& ask them to view it .They like me will be shocked . I’m sure they will be in touch .”

Helpful Report

Posted 3 weeks ago

“Awful customer service. Plants very late after a bereavement. Tried to cancel but was ignored. Had plants after i ordered more, about 3 weeks late. Double money. Terrible customer service as I was just ignored”

Helpful Report

Posted 3 weeks ago

“Terrible no other words!”

Helpful Report

Posted 3 weeks ago

“Sent me two dead cherry trees and a peach tree looking very sad. Hasn't responded to any emails looking for a replacement or refund. This was 3 weeks ago”

Helpful Report

Posted 3 weeks ago

“2 months after ordering with them I'm still waiting for my order to be completed. I have emailed on numerous occasions, asking where my order was initially but then requesting a refund. No replies, all the negative reviews should be used by them to initiate changes in all aspects of their company, sadly I do not think this will ever happen. Do not buy from them, pay a little extra elsewhere for peace of mind.”

Helpful Report

Posted 3 weeks ago

“I ordered 30th May. As of today, 3/4 of my order was never despatched. I can't speak to anyone, I no longer want my order, I just want a refund. My order is no longer viewable on the website. Out of 7 emails, only one received a response, and it asked for photos of plants that were never shipped. So it was a backwards generic response. I've asked 3 times since end of June to cancel and refund, with zero response. I'm currently trying to get my money back through my bank, which so far is in a 3 week process. I'm so angry. I will never order from Gardening Express again. I received 4 plants out of my entire order, only 1 survived. Please take accountability and stop taking more orders until you've resolved your issues. You've been advertising left over stock of what I ordered in May, but never sent to me. Absolutely slap in the face receiving these emails.”

Helpful Report

Posted 3 weeks ago

“Complaints go back to 2007 - google them. Bad packaging, broken stems on hydrangea, broken pot, half dead lavender. Sent 4 emails and contact forms with 10 photos. No response whatsoever. Will go through my bank now. Do not use this company.”

Helpful Report

Posted 4 weeks ago

“I placed an order on 21st June 2025 and have still not received anything. No delivery, no proper updates, no refund – and no customer service whatsoever. I've emailed several times with no response. This has been the most frustrating online order I’ve ever experienced. Avoid this company unless you want stress, silence, and missing orders. Very disappointing experience.”

Helpful Report

Posted 4 weeks ago

“Extremely poor service! I ordered some plants and despite email confirmation saying they'll be dispatched within 10-15 working days during busy times, mine was send out after 18 days!!! Note plants were on sale and last chance to plant them, so any delay mattered. But sorry 18 days is just beyond ridiculous! If that wasn't bad enough, the courier left the parcel somewhere.......not delivered it to the correct address and customer service never replies to any emails! I've emailed multiple times to 2 different email addresses and I'm pretty sure they're just ignoring it, as when I was enquiring earlier about delivery status they were responsive. Bad bad company! Never buy anything from them!!!”

Helpful Report

Posted 4 weeks ago

“Cowboy company! It took a complete month for my shrub to arrive, having said it was in stock at the time I ordered it. When it did arrive it was not what I ordered. Numerous messages to the shabby outfit and no response, quick to take your money and offer zero customer service and no phone number to call!! Watchdog have been informed and are interested in following up this rogue company. I suggest you do the same if you have experienced similar issues.”

Helpful Report

Posted 1 month ago

“They sent me my order after 20 Working days and after all this waiting I received 2 faulty plants. I sent them several emails and images but they didn’t reply to any of my emails. They didn’t even acknowledge any of my emails. They say that have 5 years warranty, but that’s not true. It’s clear to me that they are purposely refusing to deal with my query.”

Helpful Report

Posted 1 month ago

Gardening Express is rated 1.2 based on 1,788 reviews