Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

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“Cowboy company! It took a complete month for my shrub to arrive, having said it was in stock at the time I ordered it. When it did arrive it was not what I ordered. Numerous messages to the shabby outfit and no response, quick to take your money and offer zero customer service and no phone number to call!! Watchdog have been informed and are interested in following up this rogue company. I suggest you do the same if you have experienced similar issues.”

Helpful Report

Posted 1 month ago

“They sent me my order after 20 Working days and after all this waiting I received 2 faulty plants. I sent them several emails and images but they didn’t reply to any of my emails. They didn’t even acknowledge any of my emails. They say that have 5 years warranty, but that’s not true. It’s clear to me that they are purposely refusing to deal with my query.”

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Posted 1 month ago

“Ordered plants, didn’t turn up, then was informed my order was being prioritised still didn’t turn up, sent 3 e-Mails asking for refund getting no response”

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Posted 1 month ago

“Really awful company - my order took forever to come - over 4 weeks , nobody replied to emails. The order came in dribs and drabs and essentially half dead, most of the plants are now completely dead despite careful treatment. When I emailed them to complain I was completely ignored over three times , despite sending photos. I have wasted £120 & wound recommend avoiding this company at all costs, bunch of scammers.”

Helpful Report

Posted 1 month ago

“I got a duo pear tree a few weeks ago. I planted it and one side came into leaf. Other side is totally dead. Contacted them. No answer. Tried again with pictures. No answer. You can take a gamble and hope everything comes ok, but if it doesn't you will get zero response, money back or acknowledgement. I have used them several times and usually had good plants come, but this year they seem to have just stopped dead with customer service.”

Helpful Report

Posted 1 month ago

“Appalling company, disgraceful attitude and diabolical customer service. No response to emails, takes a complete month to receive my order when the website said it was in stock. It mysteriously turns up the day after I tell them to cancel my order and refund me. HOWEVER it wasn't what I ordered, totally the wrong Rhododendron with no description label. ....a week later and still no response from customer service. Disgraceful company, total rubbish!”

Helpful Report

Posted 1 month ago

“Diseased tree eventually delivered Ordered a peach tree. Delivery took a month and I was ignored when I messaged Gardening Express to ask about my delivery. When my tree arrived it had eaten leaves and was diseased. I have complained but they want more photos and don't want to rectify the problem. Buyer beware. Don't expect a good customer experience.”

Helpful Report

Posted 1 month ago

“Dead rose, ignored emails, failed guarantee I ordered a bare-root rose from Gardening Express earlier this year, which completely failed to grow and is now clearly dead. It was supposed to be covered under their Bare Root Guarantee until the end of July. I followed all the proper care steps and provided photo evidence, but after initially responding, they stopped replying to my emails altogether. I've now contacted them multiple times with no resolution. The plant was only £20, but it’s the principle — if they don’t honour their guarantee or respond to customers, how can they be trusted?”

Helpful Report

Posted 1 month ago

“Terrible customer service and communication. Order took over a month to deliver. Avoid.”

Helpful Report

Posted 1 month ago

“1 star is too generous. I will start by saying I've ordered previously and received dwarf fruit trees that are thriving. This was my second order, volcanic tree ferns, despite waiting a good while for delivery, once delivered I was to overlook that. Unfortunately on opening my order it was immediately apparent the ferns were in terrible condition. Despite the soil they were in being very damp the ferns were brown (should be red) crispy and quite obviously dead. I immediately raised a refund/replacement request but still haven't had a response. I re-potted on the advice of the website but my initial instincts were right they are beyond bringing back to life. I can't help thinking the fact the soil was quite wet, they were like this when dispatched?? If you do place an order and need to contact them for any reason, don't expect a response”

Helpful Report

Posted 1 month ago

“Placed an order for three items. The delivery took weeks and when the order arrived one item clearly had extensive leaf blotch virus. I emailed with pictures and got a very quick repainse saying I needed to take further images in a specific way. Which I did. I was then completely ignored. I have sent maybe 5 emails and its been about 2 months and still I am completely ignored. Shocking customer service and a company selling plants with virus. Yes They're very cheap. But this is why.”

Helpful Report

Posted 1 month ago

“I placed an order on Gardening Express. Now it’s been 22 working days (excluding weekends and bank holiday), and I still haven’t received any dispatch updates. Worse yet, after waiting more than 15 working days, all of my emails and messages to Gardening Express went completely unanswered. - *No Dispatch*: Despite their promise of a “reasonable delivery time,” no goods were ever sent. - *Zero Communication*: Repeated attempts to contact customer service have been met with total silence. - *Broken Promises*: They clearly violate the Consumer Rights Act 2015 (sections 55–56) by neither shipping the products nor refunding my money. **Buyer Beware**: If you value your money, time, and peace of mind, steer well clear of Gardening Express. Their website may look ok, but their service is an outright farce.”

Helpful Report

Posted 1 month ago

“I have ordered several times with a good experience last year (2024) - however - 2 items this year - plum tree and rose hedging - have not grown and despite 3 emails and a complaint - claiming on the ‘bare root’ guarantee- I have received no response after completing the bark test as requested - which showed them to be dead …. No replacement or refund is forthcoming for these items. Sadly I won’t be ordering from them again.”

Helpful Report

Posted 1 month ago

“Awful company. Do not order from them. Do not reply to their queries on their system. Ordered 21 June and I have heard nothing from them. Most plants will now not be in flower. Impossible to get money back.”

Helpful Report

Posted 1 month ago

“I’ve ordered from Gardening Express previously without any issues, but that changed with my recent order. I bought 2 dwarf nectarines (almost £50), but when they arrived they were riddled with Peach Leaf Curl. I raised an issue on their website, sent them all the requested photos of the plants and dispatch notes, then … nothing. I emailed the photos again, I sent the photos again via their website (including the issue reference no), emailed them over and over again asking what was happening .., still nothing. They seem to think that by ignoring me, the problem will go away - WRONG!!! I’m now considering taking them to the Small Claims court to get my money back. So if anyone was thinking of purchasing from them. DON’T DO IT!!!”

Helpful Report

Posted 1 month ago

“Disgraceful company! Rec'd my order nearly 4 weeks from order. Emailed several times, but they don't answer. Two plants were dead. Emailed on receipt of order with photos. Emailed them about price discrepancy, but again no reply. THEY DON'T ANSWER EMAILS. Will be reporting to Trading Standards. They are no better than a scam. Avoid at all costs.”

Helpful Report

Posted 1 month ago

“Rose tree arrived dead. Horrendous customer service. Rip off merchants. They do not reply. Avoid. Visit actual plant nursery's and garden centres in person. I am so angry as the rose was a gift for my parents Ruby wedding anniversary. Gardening Express have ignored my elderly fathers polite messages. What a disgrace. I repeat the rose arrived DEAD.”

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Posted 1 month ago

“Scam of a company. Stay well away.”

Helpful Report

Posted 1 month ago

“I would strongly recommend not ordering from Gardening Express. I placed my order on 24 May. I've since had 3 deliveries - the first coming 34 days after the order was placed. The second delivery (36 days after order) included a packing slip with more items ticked off than what I received so I'm pretty sure I won't get the full order. The final delivery arrived 44 days after order. There is zero communication from the Company and no way to get hold of them. In the interest of balance the quality of the plants was good.”

Helpful Report

Posted 1 month ago

“Plants were dead or dying, ones advertised as being 'in bloom' were not - and my efforts to receive a refund have been ignored. It's no wonder this company has no phone number - they don't want to deal with customers. They made should have been the pleasant experience of buying plants into something sad. And I'm out of pocket. Truly appalling.”

Gardening Express 1 star review on 7th July 2025

Helpful Report

Posted 1 month ago

Gardening Express is rated 1.2 based on 1,790 reviews