Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,637 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,637 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 32%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 5th April 2024

Andy Holland

Gardening Express 1 star review on 25th August 2023

Jo F

593

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order just arrived. Lovley plants will order again. Thank you”

Helpful Report

Posted 5 days ago

“Have received plants in good condition and in a timely manner from this company in the past. However my latest purchase has been notable by its absence. And the company studiously ignore any communication from me. Looking on here it would appear that something has changed and I am worried they have folded? 2 weeks since I placed my order and nothing….”

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Posted 10 months ago

“Very impressed with the condition of my order when delivered, well packed & the plants were beautiful & healthy, I will definitely come back”

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Posted 1 year ago

“Ich bin begeistert”

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Posted 1 year ago

“Have been a frequent buyer from this company for many years, exceptional quality and customer service given at every time that i have contacted them on their chat. Review sites can be very one sided so do not be put off especially as they are live plants and vary from season to season. I'm a very happy life long gardener.”

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Posted 2 years ago

“Very happy. 5 star”

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Posted 2 years ago

“Ordered a Poinsettia tree for my relative who lives away from me, it arrived badly damaged in transit. It would have been beautiful but it lost most of its leaves in the box. Tia at customer service was really gracious about it and apologetic. They gave me a refund. Very good customer service I am extremely pleased.”

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Posted 2 years ago

“Purchased numerous different Dahlia tubers for my elderly mum. Wasn't too sure when they arrived what they would be like as some were part of the end of season sale. Didn't need to worry, once planted they showed growth within days and are now nice plants, just waiting for them to flower. Very happy and would use Gardening Express again.”

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Posted 2 years ago

“I ordered a few plants on 07/07. They arrived on 22/07 in absolute perfect condition (in a heatwave). Packaging perfect plants well watered. It did say 5 day delivery on homepage but I was kept informed that plants were been picked. There are numerous bad reviews about this company. It’s a shame more people don’t leave a positive review. Only takes a minute. I’ve ordered more. Thanks gardening express.”

Helpful Report

Posted 2 years ago

“I didn't have much faith in getting a decent live correct plant after reading the appalling reviews on here, and having to wait a while for delivery but my plant arrived today, large lush and in flower well established and watered. It has spent some little time upside down and the box was damaged so slightly battered, but a couple of hours on is looking beautiful. I haven't had to water it as the soil is still very damp. I can't believe this company is suffering so many bad reviews. After waiting a while I had become to believe I had been scammed but that isn't the case at all. I am really really pleased.”

Gardening Express 5 star review on 23rd July 2021

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Posted 2 years ago

“13 WORKING DAYS and still not even a message about dispatch!!!”

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Posted 2 years ago

“Just brought two cherry trees, arrived a bit later than expected, but well worth the wait, a lot better than expected, would definitely use again, fourth order from this company.”

Gardening Express 5 star review on 26th April 2021

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Posted 3 years ago

“Excellent Fatsia Japonica, a few days late but it has been Easter, arrived well wrapped in excellent condition, very happy.”

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Posted 3 years ago

“Plants always in good condition and carefully wrapped. If needed customer service is first class.”

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Posted 3 years ago

“I am a retired nursery owner. I spent in excess of £200 on advertised special offers before reading some unpleasant testimonials. My plants arrived today 12 days after ordering and I am delighted with everything. Strong bare root roses, excellent sturdy lavender and rosemary plants, 150 hyacinth and tulip bulbs just beginning to sprout and completely sound. Excellent value. Beautifully packed. Will definitely deal with this firm.”

Helpful Report

Posted 3 years ago

“I have ordered several times and always happy with the plants. They are well packed and arrived at the time stated. If you order at the wrong season then you will wait, but I knew this, so not a problem. I have just ordered some dwarf fruit trees and in doing so came across all these negative reviews. A bit shocked, hope my trees arrive and are healthy like previous orders. These reviews could ruin this company, I would not have bought if I’d seen them first. Just hope not exaggerated as small business are finding it tough enough. Well done Gardening Express on my purchases so far and I really hope any satisfied customers take the time to post good reviews. I think reviews may be only posted when bad, and the dozens of happy customers don’t think it is necessary”