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Gardening Express Reviews

1.2 Rating 1,640 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

1.2

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 32%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Gardening Express Reviews

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 17th May 2024

Gardening Express 2 star review on 10th May 2024

Gardening Express 2 star review on 10th May 2024

Gardening Express 2 star review on 10th May 2024

Gardening Express 1 star review on 5th April 2024

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

597

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling. I ordered a Volcano Brexillian Tree Fern advertised in a 1. litre pot. Oh no! The tiny thing arrived in a tiny pot 0.30 litre pot. It measured 3 ins tall! I sent photographs was advised it was the right size, I don't think in a large pot it would have been visible. I have had emails from 4 different people who should be ashamed to work there. Trading standards, they need to be put out of business .”

Posted 3 years ago

“Plant arrived okay and healthy. However packaging a lot to be desired. Could have been different story if it damaged the contents. Especially as paid £6 to have shipped. Expected it to arrive in better condition and protected.”

Gardening Express 3 star review on 5th September 2020

Gardening Express 3 star review on 5th September 2020

Gardening Express 3 star review on 5th September 2020

Posted 3 years ago

“So we too waited three months for the delivery of a single plant which is obviously not a good sign. We, too, had the copious ‘sorry we can’t answer because we’re too busy packing orders’ email and I almost contacted the credit card company to retrieve my princely £59.99. But out of the blue today, I arrived home to a slim box at the door, around 5ft tall and I opened it to find a beautiful cordyline inside. The plant is sturdy, well grown and looks absolutely stunning. Exactly what I wanted even though I did have to wait for it for ages. I would definitely get more from here as long as I factor in the long wait time !”

Gardening Express 3 star review on 16th June 2020

Posted 3 years ago

“Gardening Express has not made me happy, I have already scored them 1 given that I ordered on 19th April last as a birthday present for 10th May and on my last review the item had not been sent. However today 3rd June the order has finally arrived. A Magnolia Stellata which I expected to be DOA. How it has managed to survive I don't know, given that Hermes have had it since 27th May and it has finally arrived although a bit battered ( it looked as if it had been upside down at some point) today 3rd June. However although |I have raised their score to 3 given the condition of the plant and the Covid-19 problems, they really need to sort out their customer relations and communicate with people and answer their e-mails etc. All I can say is thank goodness our local garden centres have re-opened!”

Posted 3 years ago

“Hi received my plants today 2 hours ago. Been waiting since order 11 April after seeing all bad reviews was worried I wasn’t going get my plants . The plants well packaged and good condition !!! So although long wait have to say give 3 out of 5 stars .Majority plants healthy so looking forward to see them when in flower. Helen Murdoch Edinburgh.”

Posted 3 years ago

“Long long wait but eventually recieved communication.plants arrived today and are beautiful and healthy. Worth the wait. Slight damage due to courier turning boxes upside down but nothing that some freshair and tlc wont mend.”

Posted 3 years ago

“Very disappointed like everyone else happy to take your money but no customer services whatsoever have ordered from several companies during lock down and have had fantastic service so will not be using them again I placed my order on 17th April and now 20th May.........”

Posted 3 years ago

“Although my order took 5 weeks to delivery, the products arrived in very good condition.”

Posted 4 years ago

“Very, very long delivery times 2-4 weeks. Sometimes the plants would arrive with 60% dried leaves.”

Posted 4 years ago

“Like everyone else, ordered my plants 4th April I’ve had one email to say goods would be delivered within 15 days of ordering since then nothing, tried their online ticket system to contact them but no response. Phoned by bank an hour ago & raised a dispute, the money is back in my account & they will now contact Gardening Express to get the money back from them. Great service from my bank.”

Posted 4 years ago

“I ordered over a month ago £300. No response to two notes to them. I've asked for my money back but have heard nothing from them. Don't know what to do now.”

Posted 4 years ago

“I ordered 3 different Clematis plants - 2 of them were healthy & now growing well in my garden. The third however looked dry and unhealthy when received, but I planted it and hoped it might spring back to life. One month later, the plant gave up completely. Customer Service then wanted me to pay for a courier to collect the dead plant, as evidence, despite taking detailed photographs both when first receiving the plant and a month later. Their response was "All our plants are checked for quality, condition and overall health prior to dispatch, both internally and by an external independent ministry (DEFRA), to make sure we are only sending out good quality stock to our customers" This statement is clearly inaccurate! I had no suitable packaging to return a delicate dead plant, nor was I prepared to pay good money to a courier for its return. It was actually more cost effective to buy a new clematis from a different supplier and this is now growing healthily. Customer Service at Gardening Express do not represent their company at its best and I will not be using this supplier again.”

Gardening Express 2 star review on 10th May 2024

Gardening Express 2 star review on 10th May 2024

Gardening Express 2 star review on 10th May 2024

Posted 1 week ago

“After deciding to replan & Design my garden already spending a considerable amount on building materials also obtaining a large number of bulbs plant & even lighting from amazon with no issues having a large garden l deciding to finish the bottom corners with what l considered to enabling to create a small orchard with the 6 fruit trees from garden express at £29.97 which l purchased 2 which cost £59.94 + £6.96 Delivery the order being placed on 2nd November after which no delivery details were received by gardening express until 14th November when I was asked to fill a feedback form about the service l received without providing the plants l have already paid for lam considering seeking legal action as reading over 1500 reviews it seems that gardening express are obtaining money by deception which is fraud don't use this Company”

Posted 1 year ago

“After deciding to replan & Design my garden already spending a considerable amount on building materials also obtaining a large number of bulbs plant & even lighting from amazon with no issues having a large garden l deciding to finish the bottom corners with what l considered to enabling to create a small orchard with the 6 fruit trees from garden express at £29.97 which l purchased 2 which cost £59.94 + £6.96 Delivery the order being placed on 2nd November after which no delivery details were received by gardening express until 14th November when I was asked to fill a feedback form about the service l received without providing the plants l have already paid for lam considering seeking legal action as reading over 1500 reviews it seems that gardening express are obtaining money by deception which is fraud don't use this Company”

Posted 1 year ago

“It’s a lottery.. i ordered £100 of plants, most came nice, but some were not. I had bulbs that never came through and a hellebore that was advertised as a large plant in bud or bloom in season that just had a couple of weak damaged leaves. Contacted customer services, was told the plants are fine. They are so rude and condescending and would not listen. would’ve never bought those plants if I saw them in a shop. Never dealing with them again.”

Posted 2 years ago

“Arrived quite quickly. However, tricolour Cactus was missing pot, was told they had run out after asking where it was! Small £1 Christmas Cactus were over watered, limp and one was slightly broken. Tulip bulbs were in a damp mouldy bag, and bag was so damp the handle came off! Sent photos of black mouldy bulbs and were told they were fine. Queried this and was ignored on their chat. Waste of money and they went in the bin. Then got an email saying they were end of season and it said they maybe mouldy. I can assure you this was nowhere on the website as I would not have purchased them. First time customer and now last time customer.”

Posted 2 years ago

“contacting and getting a response from gardening express is extremely difficult, my order has not been processed after 2 weeks and its no longer required as its taken so long, want to cancel the order and get a full refund of my payment asap. Customer service is appalling.”

Posted 2 years ago

“Poor all round. Their avoidance of direct contact is for obvious reasons. Nearly three full weeks for delivery whereas most are delivering within 3-5 days as they vaguely quote. The box of plants arrived crushed and the plants damaged. The plants in general were a lot more expensive and smaller than most suppliers. I will not be using them again and will advise others not to do so.”

Gardening Express 2 star review on 27th August 2021

Gardening Express 2 star review on 27th August 2021

Posted 2 years ago

“Delayed delivery, poor plants, not as described or shown on website - I would not order from here again, nor do I recommend. I posted a question about the hydrangeas not being as described, no response as yet. V poor service.”

Posted 2 years ago

“Order 601082200 £21.94 some weeks ago still not recieved impossible to get in touch either by phone or email AVOID BUYING FROM THIS COMPANY Would like my account credited”

Posted 2 years ago

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Gardening Express is rated 1.2 based on 1,640 reviews