Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,758 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 27th June 2025

630

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered several times with a good experience last year (2024) - however - 2 items this year - plum tree and rose hedging - have not grown and despite 3 emails and a complaint - claiming on the ‘bare root’ guarantee- I have received no response after completing the bark test as requested - which showed them to be dead …. No replacement or refund is forthcoming for these items. Sadly I won’t be ordering from them again.”

Helpful Report

Posted 26 minutes ago

“Awful company. Do not order from them. Do not reply to their queries on their system. Ordered 21 June and I have heard nothing from them. Most plants will now not be in flower. Impossible to get money back.”

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Posted 23 hours ago

“I’ve ordered from Gardening Express previously without any issues, but that changed with my recent order. I bought 2 dwarf nectarines (almost £50), but when they arrived they were riddled with Peach Leaf Curl. I raised an issue on their website, sent them all the requested photos of the plants and dispatch notes, then … nothing. I emailed the photos again, I sent the photos again via their website (including the issue reference no), emailed them over and over again asking what was happening .., still nothing. They seem to think that by ignoring me, the problem will go away - WRONG!!! I’m now considering taking them to the Small Claims court to get my money back. So if anyone was thinking of purchasing from them. DON’T DO IT!!!”

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Posted 2 days ago

“Disgraceful company! Rec'd my order nearly 4 weeks from order. Emailed several times, but they don't answer. Two plants were dead. Emailed on receipt of order with photos. Emailed them about price discrepancy, but again no reply. THEY DON'T ANSWER EMAILS. Will be reporting to Trading Standards. They are no better than a scam. Avoid at all costs.”

Helpful Report

Posted 4 days ago

“Rose tree arrived dead. Horrendous customer service. Rip off merchants. They do not reply. Avoid. Visit actual plant nursery's and garden centres in person. I am so angry as the rose was a gift for my parents Ruby wedding anniversary. Gardening Express have ignored my elderly fathers polite messages. What a disgrace. I repeat the rose arrived DEAD.”

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Posted 4 days ago

“Scam of a company. Stay well away.”

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Posted 6 days ago

“I would strongly recommend not ordering from Gardening Express. I placed my order on 24 May. I've since had 3 deliveries - the first coming 34 days after the order was placed. The second delivery (36 days after order) included a packing slip with more items ticked off than what I received so I'm pretty sure I won't get the full order. The final delivery arrived 44 days after order. There is zero communication from the Company and no way to get hold of them. In the interest of balance the quality of the plants was good.”

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Posted 1 week ago

“Plants were dead or dying, ones advertised as being 'in bloom' were not - and my efforts to receive a refund have been ignored. It's no wonder this company has no phone number - they don't want to deal with customers. They made should have been the pleasant experience of buying plants into something sad. And I'm out of pocket. Truly appalling.”

Gardening Express 1 star review on 7th July 2025

Helpful Report

Posted 1 week ago

“I would say everything went wrong with my order from this company. Ordered plants on 6th June, received them on 5th July. Poor response from customer service when enquired about the delay. Half of the plants were dead on receipt, not just damaged in transit. The Lupins which would have been in season when ordered had been chopped back to sticks! The larger one had leaves but was barely alive. If they had been in a garden centre they would have been given away for free or disposed off. I don't know how they had the check to even bother packaging them to send! The only part of the order that was in reasonable condition was the small hedging plants. The Hellebore were in poor health but appear to be alive. Have requested a refund on the dead plants but have little faith in getting a response! If you ordered clothes and they arrived in tatters and unwearable you would get a refund!!! OVERALL DO NOT BUY FROM THIS COMPANY THEY MAINLY SELL DEAD PLANTS AND CUSTOMER SERVICE DEPARTMENT IS NON EXISTENT!!!”

Gardening Express 1 star review on 6th July 2025

Helpful Report

Posted 1 week ago

“No plants. No response. No refund!”

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Posted 1 week ago

“They ask for 15 working days to deliver where other companies such as Thompson and Morgan and Dobbies can do it in a few days. Ive since asked my bank and mastercard to reverse the transaction. I should have done my research before I placed the order. Their feedback from other customers is awful.”

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Posted 1 week ago

“Shocking company, still waiting for my very expensive olive tree weeks later, contact impossible.”

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Posted 1 week ago

“Very disappointed with this company Will never ever use them again. Delivery takes far too long you have to keep chasing all the time. We ordered a smoke bush described as a large plant costing £39 it arrived today it was very small could have gone locally and picked one up for half the price, very disappointed feel very annoyed told everyone one I know don’t buy anything from them. Kathy”

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Posted 1 week ago

“I ordered on the 9th June. 3 weeks later the plants have still not been despatched. contacted Garden Express on several occasions but have had no reply. Would not buy from them again !”

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Posted 1 week ago

“Really bad company to deal with. Only sent half my order and will not answer emails or refund me for undelivered items”

Helpful Report

Posted 2 weeks ago

“I placed an order 3 weeks ago. Couldn’t get a response from customer services, which wasn’t AI generated, so contacted the CEO twice. Still waiting for a reply. When the company works well it can be a positive experience but when things go bad they are dreadful and the company totally ignores any complaints. It appears this company has grown significantly but the owner has not invested with extra resources to meet demands. So be aware, they are happy to take your money but not so forthcoming when things go wrong 😑”

Helpful Report

Posted 2 weeks ago

“Purchased 2 rose bushes from this company. Arrived appalling packaged and dead. Approached company and was asked to provide pictures, which I did - all emails have been ignored. Awful company.”

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Posted 2 weeks ago

“I paid for 3 plants and 4 weeks later they still have not arrived. I tried contacting them via the website and got no reply.”

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Posted 2 weeks ago

“This company is a complete scam they do not refund or replace items no way of getting money back avoid at all costs”

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Posted 2 weeks ago

“The plants took 4 weeks to arrive, and two were squashed into the bottom of a box and almost dead. Have been unable to revive them. Contacted customer service with photos, but they will only refund if you send back. Quite frankly I’m not wasting any more money. Avoid at all cost. Terrible service. Terrible quality of plants. Terrible all round.”

Helpful Report

Posted 2 weeks ago

Gardening Express is rated 1.2 based on 1,758 reviews