Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,715 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 6th April 2025

Anonymous

Gardening Express 1 star review on 6th March 2025

Anonymous

Gardening Express 1 star review on 28th October 2024

Mark Ramsden

Gardening Express 1 star review on 2nd September 2024

Olga

627

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Raven zz plant arrived and looked okay but after a couple of weeks I noticed that the soil hadn't dried up at all, so I repotted it. When I did most of the roots had gone rotten, with a rotten rhizome too. I went to work sorting the roots out and reporting in fresh soil and got in touch with customer service who refused to do anything. Apparently because the two weeks had passed to return it, its rough. I've queried it but been told they recommend you repot the plants when they arrive (which plant parents know shouldn't be done) so they aren't going to do anything. Terrible customer service, avoid!!”

Helpful Report

Posted 10 months ago

“Delivered dead trees and apparently no guarantee so DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 10 months ago

“Be prepared to be disappointed when the plants eventually arrive. I spent over £100 with Gardening express and when the plants eventually arrived 2 weeks later it was a guess as to what plant was what, no identification on the pots that were crushed and only a twig sticking out of the top. a few leaves sprouting out of the soil or broken stems, ferns were very poor quality as were the mixed collection of Heuchera's. that mostly seemed to be red lightening. The only plants that were in good condition but very dry was the trailing ivy. avoid gardening express they sell poor quality plants at premium prices. wish I'd read the reviews before I spent my money with them.”

Helpful Report

Posted 10 months ago

“Glad I read these reviews as I was about to spend circa £300 with this business. Definately not now.”

Helpful Report

Posted 10 months ago

“Lack of communication. Order took so long and still no indication of when it would come I cancelled.”

Helpful Report

Posted 11 months ago

“Took ages to deliver and Box turned up damaged , expensive French lavenders rammed into a box loads of broken stems and snails ! A kid at all cost as already quibbling about offering me a refund”

Helpful Report

Posted 11 months ago

“Order #700212858 included 4 plants, 3 of them were fine, but one is dead and did not produce any leaves after 25 days of planting in the correct soil and in summer weather (Crimson Bonfire - Red leaf Patio Peach Tree here: https://www.gardeningexpress.co.uk/prunus-persica-red-leaf-peach-tree. I contacted Gardening express about it for replacement or refund and they said "Unfortunately we are unable to assist further as these are not one of those plants covered by our Guarantees." I rechecked the web page and nothing on this tree's page warns the buyer that there is no guarantee and you buy it at your own risk. Very upset and will not buy from them again ever !!”

Helpful Report

Posted 11 months ago

“Terrible company who I will never use again. Avoid at all cost. Poor quality plants and terrible customer service. No phone line - I wonder why. It’s very unlike me to write any review but this company should not be allowed to trade.”

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Posted 11 months ago

“The plants were very poor quality. Small and damaged no certainly not ready to garden with. The company refused to refund fully stating insufficient evidence. The plants would be fine eventually!!! Do not use this company!”

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Posted 11 months ago

“I recently purchased two Large Pink Standard Rose Trees. There was no indication in the bio of the product that it would arrive in damaged condition and would need to be revived. They are both riddled with rust and the branches are damaged and dead. I would never of purchased them if i knew. When emailing gardening express they stated “These plants are as we would expect them to be upon arrival to you, and should with the correct care and planting conditions continue to thrive and grow” The images on your website are extremely inaccurate & deceiving to customers. I did not purchase these for myself. I am a gardener and they are for a client. I most definitely would never find it acceptable to use these trees for a job. And the fact that this company would send out such shoddy product is just disgusting. When requesting to return them I was told to do so via Parcel2Go. Is this how your company makes its profits? Selling your end of line, damaged goods to customers and then making it so difficult for them to return the plants that they are forced to just give up?”

Helpful Report

Posted 11 months ago

“Just that the standard fushias don't look very healthy and tried emailing pictures as they asked for and nothing goes .also nothing like the photos on website not buying from them again should have found this review site first”

Helpful Report

Posted 11 months ago

“They send out dead plants and then don't want to acknowledge it. They don't answer the enquiries just send out automated answers. Never buy anything from them. it's a scam.”

Gardening Express 1 star review on 17th May 2024

Helpful Report

Posted 11 months ago

“Never ever purchase anything from this company. They have finally agreed to accept my return of a magnolia ‘twig’’ for a refund but the courier service will cost more than the plant price and they do not refund postage even on faulty items. Absolute scammers. Please, please avoid this company”

Helpful Report

Posted 1 year ago

“So disappointed in this company, my plants all died within a week or two, company refused to refund. Funny that they only allow good reviews on their website…”

Helpful Report

Posted 1 year ago

“Very disappointed with my recent purchase of a magnolia. I have waited 2 weeks (as per GE customer service request) but it’s well below parr for the price paid. Also not easy to contact GE once you have purchased a product. It’s not going to be possible to return easily without further damaging the dead twigs 😡”

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Posted 1 year ago

“Order never arrived despite trying to contact them for 3 hours Shouldn't be allowed online. Discussing”

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Posted 1 year ago

“I honestly would avoid this company. I ordered 3 plants and upon arrival, I opened the box to find the plants very poorly packaged. The plants were out of their pots, spilt apart and soil everywhere. I took images, out the flowers in the bin and emailed the company straight away however, the customer service lady advised a refund or replacement would not be provided without images of the individual plants, pots and the delivery note. After a lot of going back and forth they advised they would refund for one plant but not the others. It is completely unreasonable to not offer a replacement or refund if images are provided of how the items were received. Their customer service is very poor. Avoid avoid avoid.”

Helpful Report

Posted 1 year ago

“Bought 4 Daphne plants for £70 which were tiny when received, poor value. One of the plants didn't thrive and developed black mould. I asked for a replacement thinking they would send one out but no! They wanted the original sent back, tracked post with proof of purchase etc. and said they might send one if they have them in stock. What scammers! DO NOT BUY FROM GARDENING EXPRESS. I have since read reviews, all bad!”

Gardening Express 1 star review on 5th April 2024

Helpful Report

Posted 1 year ago

“Ordered 3 Indian summer plants they arrived with no foliage looks dead. Wrote to them they advised wait until weather warms up it’s the way they are grown. All my other plants that died off last winter are already shooting, these are still looking dead. Trimmed the top off of one plant no sign off living matter. Wrote back asking for replacements was told to do more tests, I won’t be buying from this company ever again. Any reputable company would have arranged for replacements. I didn’t want a refund just living plants.”

Helpful Report

Posted 1 year ago

“Don't buy houseplants, or any other tender plants from this company in winter. They will send them out even when low temperatures are forecast. Mine arrived with frost damage and because I didn't complain within 14 days - a period during which the damage looked quite minor they have refused to replace or refund them, so turning what may have been a simple mistake into sharp practice. Don't touch them.”

Helpful Report

Posted 1 year ago

Gardening Express is rated 1.2 based on 1,715 reviews