Gardening Express Reviews

1.2 Rating 1,637 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,637 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 32%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How am I expected to return a shrub [not as described] when the courier left the box outside in the rain? It's just a soggy mess of wet cardboard and sellotape. Please try harder to help; you have taken almost a £100 of my pension money. AND, don't wish me a "super" day.; that's just adding insult to injury.

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Asked by Sue Shattock (2 years ago)

Where's my order paid £30. 4 weeks ago. K. Mundye Ivy cottage Edenbridge TN8 6LD.

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Asked by K mundye (2 years ago)

When will my order accepted and payment taken by 14th December 2020 be delivered? I have emailed several times, still nothing. May I now have my money returned?

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Asked by Cyn Peates (3 years ago)

I am complaining about two orders I have just received the second first one was ordered on 9/4/2020 costing 62.76 box battered flowers lithodora so small looked like labelia still does bleeding heart broken no buds two standard orange roses are pink second order dated 20 april cost 38.89 arrived yesterday two dwarf Korean shrub partially dead and broken lily ok I have spent a hundred pounds waited patiently from beginning of april up to 3rd june have sent two tickets in and have no communication from anyone only automated. I wanted to cancel the second order when I received the first one but coulod not contact you. I have not only got two pink rose bushes with orange labels still on them the restr was a sham I expect someone to call me back and discuss compensationcompensation forthwith

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Asked by yvonne dines (3 years ago)

Re Order No: 600497911 Placed on 22/4 at a cost of £34.94. Please advise by return the date on which I can epectoral to receive delivery. I have emailed and had no response and your telephone number is not accepting calls right now so I am unable to leave a message. Kind regards. Mrs Sue Angel

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Asked by Susan Angel (3 years ago)

Have complained you obviously dint care your service is a joke please refund me my money TODAYreading all the reviews it confirms this is nothing but a scam order 600518377 I WANT CONFIRMATION FROM YOU CONFIRMING THIS HAD BEEN DONE TODAY. BAD KARMA YOU GUYS HAVE RIPPED SO MANY PEOPLE OFF ITS DISGUSTING PLEASE ISSUE REFUND

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Asked by Sonia (3 years ago)

Still waiting for my plants I ordered at the beginning of may ,understandable it takes longer at this moment in time but are they ever gonna arrive .

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Asked by Fiona whittell (3 years ago)

order no.600529932 placed May 2 and like everyone else a)no plants b) no actual contact managed and so, c)refund or cancellation not an option. Another couple of days and will refer this Company/situation to the appropriate authorities. Like everyone else - should have read the reviews.

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Asked by SuziMc (3 years ago)

I placed an order over 4 weeks ago and still have not received it. Could you let me know where it is please. You should not except orders if you cannot fulfill them. Could I have a full refund please. Will not be using you again.

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Asked by Loraine Scrivener (3 years ago)

I want a refund. sharonsturgess4@gmail.com you take too long , over a month. SO many people have complained about you not giving refunds.

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Asked by sharon jackson (3 years ago)

How can the readings be that customers are happy with your customer service when it is actually disgraceful. No replies except for generic emails. No way to refund. Wrong good sent and when I mailed received one email and then nothing else as they wanted me to return the wrong items. 2bottles of fruit tree feed would have cost me an arm and leg to return. NOT the branded bottles I ordered and paid for.

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Asked by Mary Thomas (3 years ago)

I've just placed an order with yourselves,unfortunately,I didn't read the reviews,now I have I wish to god I hadn't ordered with you.I am now looking into canceling my order.

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Asked by george bent (3 years ago)

My tree ( order no. 600443806) still has not arrived. Please cancel the order & refund my money ASAP. I cannot afford to lose that amount. Reading everyone’s review it appears I am not the only customer to be duped.

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Asked by Marguerite Wyatt (4 years ago)

ORDER REF: 600435713 & 600498444 Hi, I have place 2 rather large orders and am now very concerned about the extremely bad reviews. I understand the pressure you must be under but if you could take the time to let me know when I can expect the delivery & hopefully in good condition, it would be appreciated and may I can leave some more positive reviews!

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Asked by Karen / 07899 882237 (4 years ago)