Gardening Express Reviews

1.2 Rating 1,800 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

How do I contact Gardening Express ?

Helpful Report

(4 days ago)

You can contact Gardening Express by Email, Live Chat and Telephone.

Helpful Report

(4 days ago)

51.14%

Industry Average

“ Customer service assured me this was fine , I just had to wait for it to recover ( as if by magic I assume ). ”

- ""

“ Terrible product and worse customer service: I ordered a plant which was supposedly graded A1. When it arrived it was dry, brittle barely any leaves, very different to the picture on the site and what I would expect from A1. I have reached out twice to them and no response at all. I would maybe spend the extra and go to your local garden centre and choose something of quality. ”

- Anonymous

“ I order 10 Echinacea plants. They were packed horizontally but the box was delivered vertically. The plants were therefore crushed and 8 were either dead or had no chance of surviving. I took photos, made a report and asked for replacements. I have waited a week and have had no reply. Their guarantees seem worthless. A will go back to Crocus for online plants in future where the products and customers service are both excellent. ”

- Andrew

Gardening Express Reviews

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Customer Service - Average