Gardening Express  Reviews

“ Awful customer service. Plants very late after a bereavement. Tried to cancel but was ignored. Had plants after i ordered more, about 3 weeks late. Double money. Terrible customer service as I was just ignored ”

“ I placed an order on 21st June 2025 and have still not received anything. No delivery, no proper updates, no refund – and no customer service whatsoever. I've emailed several times with no response. This has been the most frustrating online order I’ve ever experienced. Avoid this company unless you want stress, silence, and missing orders. Very disappointing experience. ”

“ Extremely poor service! I ordered some plants and despite email confirmation saying they'll be dispatched within 10-15 working days during busy times, mine was send out after 18 days!!! Note plants were on sale and last chance to plant them, so any delay mattered. ”

“ Numerous messages to the shabby outfit and no response, quick to take your money and offer zero customer service and no phone number to call!! Watchdog have been informed and are interested in following up this rogue company. ”

“ I have used them several times and usually had good plants come, but this year they seem to have just stopped dead with customer service. ”

“ Appalling company, disgraceful attitude and diabolical customer service. ”

“ Terrible customer service and communication. Order took over a month to deliver. Avoid. ”

“ Shocking customer service and a company selling plants with virus. ”

“ - *Zero Communication*: Repeated attempts to contact customer service have been met with total silence. ”

“ Rose tree arrived dead. Horrendous customer service. Rip off merchants. They do not reply. Avoid. Visit actual plant nursery's and garden centres in person. I am so angry as the rose was a gift for my parents Ruby wedding anniversary. Gardening Express have ignored my elderly fathers polite messages. What a disgrace. I repeat the rose arrived DEAD. ”