Gardening Express Reviews

1.2 Rating 1,800 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Gardening Express deliver? How long does Gardening Express take to deliver? Does Gardening Express deliver on time? How is accuracy and good condition of items delivered by Gardening Express ?

Returns

How is Gardening Express returns process?

Customer Service

How can I contact Gardening Express ? How quickly does Gardening Express resolve customer queries?

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Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

How quickly does Gardening Express resolve customer queries?

Helpful Report

(4 days ago)

Greater than 72% of reviewers feedback is Gardening Express takes over a week to resolve customer queries.

Helpful Report

(4 days ago)

51.14%

Industry Average

“ I would give zero start. plants arrived dead, zero customer service. ha dto claim refund thru my bank. took almost month to deliver but anyway there was nothing to rescue.AVOID ”

- Anonymous

“ Awful customer service. Plants very late after a bereavement. Tried to cancel but was ignored. Had plants after i ordered more, about 3 weeks late. Double money. Terrible customer service as I was just ignored ”

- Fi

“ I placed an order on 21st June 2025 and have still not received anything. No delivery, no proper updates, no refund – and no customer service whatsoever. I've emailed several times with no response. This has been the most frustrating online order I’ve ever experienced. Avoid this company unless you want stress, silence, and missing orders. Very disappointing experience. ”

- Ozge Ozturk

Gardening Express Reviews

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Customer Service - Average