Gardening Express Reviews

1.2 Rating 1,734 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,734 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Gardening Express deliver? How long does Gardening Express take to deliver? Does Gardening Express deliver on time? How is accuracy and good condition of items delivered by Gardening Express ?

Returns

How is Gardening Express returns process?

Customer Service

How can I contact Gardening Express ? How quickly does Gardening Express resolve customer queries?

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Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

How quickly does Gardening Express resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 70% of reviewers feedback is Gardening Express takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

47.89%

Industry Average

“ Shocking service so far. I'm a commercial gardener and i thought id give this company a go. So far haven't dispatched my order nor given me any means of contacting them so i can know when my order will arrive. ”

- Lisa Bishop

“ Bunch of cowboys. Supplied pillar fruit trees that they'd pruned the main trunk 18 inches from the ground causing them to bush! Customer service suggest they will grow into a pillar and their so called experts say the same. Obviously they have no idea how trees grow and blame me for not training the branches, to replace the main trunk they cut! Waste of money and this company is a waste of space. ”

- Anonymous

“ When I reported the issue, it took them over two days to respond—an unacceptably slow customer service experience. ”

- Anonymous

Gardening Express Reviews

Customer Service - Bad