Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,637 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,637 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 32%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 5th April 2024

Andy Holland

Gardening Express 1 star review on 25th August 2023

Jo F

593

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really feel I need to give Gardening Express a positive review! I'm very pleased with my plant. After reading countless negative reviews I was expecting the worse. Ok..it did take a few weeks to arrive but Garden Express did stress this may happen due to high demand through the pandemic and updated me with emails of the progress of my delivery. I am now in possession of a very pretty Clemetis. Very happy me.”

Helpful Report

Posted 2 years ago

“Oh my goodness what a scam! Ordered 2 French Lavender plants as a gift for my daughter. The condition is terrible…..the pots are broken and plants little more than dried weeds! Took almost a week to be delivered! DO NOT BUY ANY PLANTS FROM THIS SITE.”

Gardening Express 4 star review on 21st June 2021

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Posted 2 years ago

“very pleased with citrus trees i purchased, was a little concerned after reading reviews but need not have worried, only thing wrong was one pot was damaged so no trouble to replace pot. Thank you very much.”

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Posted 3 years ago

“Was concerned by previous reviews but decided to go ahead and am pleased i did. I ordered a Winter Jasmine and it arrived promply, is of good quality and size, was well packaged and a good value. Will use again.”

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Posted 3 years ago

“I was sorry to see so many poor reviews as although my own order started badly when I received a small tree in poor condition, when I reported it I received an immediate response and a replacement tree. Thank you, Gardening Express, good recovery.”

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Posted 3 years ago

“After reading the many bad reviews of this company I was quite worried about the order I placed with them I am very happy to record that the plants were exactly as ordered in good condition ,and well packaged I can only say well done gardening express”

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Posted 3 years ago

“Well I’m sorry all Of you, that think gardening express is awful, Ive just received my order of plants which look very healthy and well watered which taking the present weather I think is amazing. They are also the size they were offered, very often I've bought plants that turned out to be just plugs - so i will report back when they have been planted and are growing - for now I’m very impressed with the service and pleased with my plants”

Helpful Report

Posted 3 years ago

“After waiting nearly a month for my rhododendran plant it finally arrived today. I must say that the plant is in first class condition and was packed very neat and securely. I know people, including myself, have complained several times about the long delivery times and conditions of the sent goods but I must speak as I find and say the plant was well worth the extra two or three weeks wait. Will certainly deal with them again if all their stuff is dispatched in this condition.”

Gardening Express 4 star review on 24th June 2020

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Posted 3 years ago

“Judging by other reviews on here I’m going to buck the trend. Our order was about nearly 3 weeks coming, but I got a couple of e.mails explaining this. When it arrived it was fine, lovely plants that I am very happy with, this is my first order with Gardening Express and would definitely use again. Perhaps I was lucky!”

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Posted 3 years ago

“Ordered a hydrangea on Friday, it has arrived today. It needs a good drink but is a healthy plant”

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Posted 3 years ago

“Stay clear from this company Took my money on the 11th of April and I’ve heard nothing I don’t think they have any intention of delivering to customers they are just trying to get as much money as they can Avoid this company like the virus Vile Robbing Company”

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Posted 3 years ago

“The plants I received were beautifully packed and healthy I will use Gardening Express again! Margery, Yorkshire”

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Posted 3 years ago

“I have used garden express many times. The last order was last week. I have always found the plants to be in very good condition and delivery always on time. The price has been really good. Will continue to use this company. Xx”

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Posted 4 years ago

“Some exceptional prices on bulbs in the winter sales. I've ordered plenty to stock up. A couple of items were missing from the first order but that was swiftly resolved, with a second order. I would buy again.”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,637 reviews