I bought a palm tree a month or so ago . It arrived in ok condition . With a lot of attention it has begun to lift its head up . There was a price drop (Wowcher ) . So I ordered another one . It arrived yesterday . What was in the box was a disgrace . I am a very experienced gardener . I have never seen a plant , in such bad condition . The soil around the roots was almost white . It was obvious that this plant , had not been watered for weeks . All the tips , were brown . I re potted it . The roots were bone dry . I had to cut the pot away . I drenched the roots for more than an hour . The root base was so small . It was almost impossible to get the plant , to stay upright . ( even with 6 large stakes around it . You should be ashamed of sending out a plant in such poor condition . You are an absolute disgrace to your profession . You should not be allowed to send plants out , that are not fit for purpose . I will speak to my local trading standards ,& ask them to view it .They like me will be shocked . I’m sure they will be in touch .