Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Gardening Express Reviews

1.2 Rating 1,637 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

1.2

Based on 1,637 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 32%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Gardening Express Reviews

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

Write Your review

Tell us how Gardening Express made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gardening Express 1 star review on 5th April 2024

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants I’ve ordered have died. In fact they never grew in the first place. That’s not my issue as there is a guarantee. The problem with this company is communication. I’ve been following their recommend ‘contact us’ procedure and have not had a single response in 14 days. I’d advise avoiding this company until they sort out their customer support.”

Posted 11 months ago

“I had a complaint with the quality of the product and that it was 3 weeks delivery time. I was shocked with the response from the ‘customer care’ team and their return policy. I will not be spending money returning their shoddy products. Further to this I’ve raised a complaint, receive sarcastic emails and to escalate my complaint I’m asked to write a letter and send to their ‘customer care contact’ S-J. Who I’ve already been emailing!!! Im entitled to my money back and you can have your plants back. Awful experience.”

Posted 11 months ago

“I ordered 2 plants on 14th April and paid £6.99 for delivery, still nothing received. They have no phone number so can't speak to anyone! Just a stupid chat box online, but even that says someone will get back to me in 3-5 days! So frustrating! Go elsewhere!”

Posted 11 months ago

“No delivery yet , order placed 2 weeks ago. No contact number and they don't respond to emails. I was actually advised NOT to email them. Horrendous!”

Posted 1 year ago

“I ordered and received 3 Sunningdale Silver Pampas Grass - Cortaderia selloana Large Specimen Plant. All 3 rotted in the ground. Every care was taken with them, they just rotted. I suspect they were dead when delivered, not dormant like they were sold as. No refund or replacement offered. 5 year guarantee only applies to a few select (if any) plants and you have to keep the label and return them as they came, who is going to keep the packaging and return a mush of rotted plant, especially after 5 years! What a joke. So you have to determine if your "dormant" plant is still alive within 14 days of delivery else your are out luck returning anything.”

Posted 1 year ago

“Placed an order value around £130…half the plants arrived….3 had no leaves on despite being evergreen! Made contact with their robot on line help desk….not interested Never received the balance of the order….just gave up as too stressful So for £130 all I had of any worthy were two Viburunum plants which I could have bought for around £20 each This I have since found out is an internet only set up company that works on the basic fact that no one actually does anything about this Should be closed down ….its an absolute disgrace as i am a pensioner on limited income”

Posted 1 year ago

“Customer Service dreadful....only a chatline is available. Gardening Express offer no guarantee and only accept returns within 2 weeks of delivery. This is unreasonable since it takes more than 2 weeks to establish whether a plant is healthy or whether it will fail. I spent just short of £90 for supposedly mature plants, they were not!! No replacement or credit offered so use a different supplier!”

Posted 1 year ago

“Awful customer service Ordered a Tricolour set of 3 clematis and the 3 plants that arrived were 2 purple and 1 white. The picture showed an array of different colours so I was very dissapointed. The online chat customer service bot was adamant that the 2 shades of purple were very contrasty and that the offer was for 3 different varieties. She refused to accept that tricolour meant 3 colours. Was told to send them back at my expense and they would consider a refund. The postage and packaging would cost more than the plants. Dreadful and arrogant customer service. Date of experience: 24 February 2023”

Posted 1 year ago

“ABSOLUTE SCAM COMPANY. Do not use. Terrible service and no phone line. Took weeks for them to get back to me and then they said it was too late and would not provide a refund even though I contacted them within 2 days of delivery. Plants were not as described and were dead upon arrival. I have lost a considerable amount of money. Customer service is horrendous. Cheap shoddy plants arrived which were no more than a few pence but they charged £40.00. ABSOLUTE SCAM.”

Posted 1 year ago

“This is a large pampas grass (advertised as a large plant) A fully hardy evergreen plant This is what £30 get you 5 dead butcherd stems 6 inch tall The customer service is appauling there is no phone number no email just one of those stupid live chat things that only operates a couple of hours a day when you do manage to leave a message on it it takes then 24hours plus to reply and they brush you off waited 12 months for this filled in an inform me when in stock request but never got any notification that it was back in stock only found out when i checked the site I suppose this is wht they mean by the statement we Gaurentee you will be happy with our plants”

Gardening Express 1 star review on 24th December 2022

Posted 1 year ago

“Ordered (and paid for) a 7/8 ft Christmas tree. Received a 5ft one. Customer service not interested.”

Gardening Express 1 star review on 9th December 2022

Gardening Express 1 star review on 9th December 2022

Posted 1 year ago

“After deciding to replan & Design my garden already spending a considerable amount on building materials also obtaining a large number of bulbs plant & even lighting from amazon with no issues having a large garden l deciding to finish the bottom corners with what l considered to enabling to create a small orchard with the 6 fruit trees from garden express at £29.97 which l purchased 2 which cost £59.94 + £6.96 Delivery the order being placed on 2nd November after which no delivery details were received by gardening express until 14th November when I was asked to fill a feedback form about the service l received without providing the plants l have already paid for lam considering seeking legal action as reading over 1500 reviews it seems that gardening express are obtaining money by deception which is fraud don't use this Company”

Posted 1 year ago

“After deciding to replan & Design my garden already spending a considerable amount on building materials also obtaining a large number of bulbs plant & even lighting from amazon with no issues having a large garden l deciding to finish the bottom corners with what l considered to enabling to create a small orchard with the 6 fruit trees from garden express at £29.97 which l purchased 2 which cost £59.94 + £6.96 Delivery the order being placed on 2nd November after which no delivery details were received by gardening express until 14th November when I was asked to fill a feedback form about the service l received without providing the plants l have already paid for lam considering seeking legal action as reading over 1500 reviews it seems that gardening express are obtaining money by deception which is fraud don't use this Company”

Posted 1 year ago

“Bought 3 plants for a gift to a friend, they were so poor i was too embarrassed to give them. waste of money”

Posted 1 year ago

“NO star!!! Completely SCAM website, ordered last Sept an expensive Acer shirasawanum 'Aureum' - Golden leaf Full Moon Japanese Maple and they sent me a tiny plant, looked nothing like what i had ordered. I waited for a year to see if it grew to the plant I ordered as per their website and realised that it was just a cheap acer plant that they sent me with an incorrect label and turned out to be nothing like the one I had ordered. Please do NOT buy from this website. Complete CROOKS!!!! There is NO customer service and no way to contact them, i.e no number, no email, no Chat line. On their website it says contact Messaging service or online chat but they do not exist.”

Posted 1 year ago

“Very impressed with the condition of my order when delivered, well packed & the plants were beautiful & healthy, I will definitely come back”

Posted 1 year ago

“Anemone Hybrida Bressingham Glow Japanese Anemone SKU P22155 £14.99 and Anemone hupehensis Splendens Windflower SKU P22183 £14.97 delivered 23 August 2022 I expected these to be delivered in a similar condition to the Anemone hupehensis 'Red Riding Hood' Japanese Anemone Windflower, that is, 'in-season, strong, healthy, full of buds, flowers and shoots'. They weren't. They aren't. These are short, stubby scrawny, almost lifeless plants with wilting foliage, no flowers, no buds, highly unlikely to have any flowers at all this year 2022! 'Autumn', Gardening Expresses' Quick Messaging System agent advised me 'This is a young specimen and will thrive once settled'. If I wanted two 'young specimen' I'd have ordered two 'young specimen' and they wouldn't have cost me £29.96 but more like £4.99 each! It is already mid-Summer heading into late-Summer with Autumn 'just around the corner'. I've not spent £29.96 for Gardening Express to deliver me two 'young specimen' in 3-litre pots for me to grow myself, I've spent £29.96 to have premium quality 3-litre 'in-season' plants delivered full of buds and flowers! Furthermore, the Plant Passport shows A ANEMONE, B BE-2.085.018.364 C week 13/16 2021! And Gardening Express expects us to pay 'return postage'? Unbelievable!”

Gardening Express 1 star review on 23rd August 2022

Gardening Express 1 star review on 23rd August 2022

Gardening Express 1 star review on 23rd August 2022

Gardening Express 1 star review on 23rd August 2022

Posted 1 year ago

“Just tried to implement the 5 years guarantee. Photos dont suffice although I have sent some. I have to dig up the plant and return it at my expense and pay postage on replacement plant and arrange the transport....totally impractical to package up a hydrangea. Be easier to dig it up and return it to Essex in person”

Posted 1 year ago

“Inexperieced staff who attempt to fob you off when goods arrive "damaged"or "unsatisfactory " Submit photos of the bashed and squashed box the plants arrived Complete refusal to replace let alone refund. Use the full extent of the law sec 9,10 and 11 Consumer Rights Act 2015 and use " 'Chargeback' for breach of contract Don't mess around with these cowboys a k a Chris Bonnett and Co. Mr Bonnett ' C E O ' You can't even communicate via email The message you get is an automated reply to be directed to the dorks employed on the chat web. Exercise extreme caution with Gardening Express,take your money and refuse to help when things go wrong.”

Gardening Express 1 star review on 13th August 2022

Posted 1 year ago

“They make extravagant promises about a five-year guarantee/a refund/replacement if you aren't happy - but definitely buyer beware! Before issuing you with a refund - even in the event of an unsatisfactory/damaged item - they will expect you to post the plant back to them (at your own expense - a cost which they then won't refund the value of), which is of course ludicrous and not something any other online plant company demand. Even if you provide pictures of the dead/dying plant they still make you return the plant before issuing a refund! I've received some items from them which are in an OK condition, but one hibiscus just arrived dead, two daphne died within two weeks of arriving and an enormous (expensive!) cherry tree looks like it will be lucky to survive another month. I'm an experienced gardener and their patronising tone when I tried to reach out really took the biscuit. No attempt to make good or apologise, just condescension and bluntness. Also worth pointing out there is no phone number or email address to contact them on in the event of any customer service complaints. Just an unreliable instant messenger service with very limited 'open hours'. And to top it off, everything comes triple-wrapped in plastic bags and parcel tape! Seriously? When every other online plant company I've shopped with is making such massive strides away from single-use plastic! So you might be lucky and get the odd good quality plant or two, but bear in mind that if you don't you'll be left massively out of pocket. Back to Crocus.com for me - twice the price, but ten times the customer service!”

Gardening Express 1 star review on 13th August 2022

Gardening Express 1 star review on 13th August 2022

Posted 1 year ago

«
1
...
2
3
4
5
6
»

Gardening Express is rated 1.2 based on 1,637 reviews