Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,806 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

636

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking company, still waiting for my very expensive olive tree weeks later, contact impossible.”

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Posted 8 months ago

“Very disappointed with this company Will never ever use them again. Delivery takes far too long you have to keep chasing all the time. We ordered a smoke bush described as a large plant costing £39 it arrived today it was very small could have gone locally and picked one up for half the price, very disappointed feel very annoyed told everyone one I know don’t buy anything from them. Kathy”

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Posted 8 months ago

“I ordered on the 9th June. 3 weeks later the plants have still not been despatched. contacted Garden Express on several occasions but have had no reply. Would not buy from them again !”

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Posted 8 months ago

“Really bad company to deal with. Only sent half my order and will not answer emails or refund me for undelivered items”

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Posted 8 months ago

“I placed an order 3 weeks ago. Couldn’t get a response from customer services, which wasn’t AI generated, so contacted the CEO twice. Still waiting for a reply. When the company works well it can be a positive experience but when things go bad they are dreadful and the company totally ignores any complaints. It appears this company has grown significantly but the owner has not invested with extra resources to meet demands. So be aware, they are happy to take your money but not so forthcoming when things go wrong 😑”

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Posted 8 months ago

“Purchased 2 rose bushes from this company. Arrived appalling packaged and dead. Approached company and was asked to provide pictures, which I did - all emails have been ignored. Awful company.”

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Posted 8 months ago

“I paid for 3 plants and 4 weeks later they still have not arrived. I tried contacting them via the website and got no reply.”

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Posted 8 months ago

“This company is a complete scam they do not refund or replace items no way of getting money back avoid at all costs”

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Posted 8 months ago

“The plants took 4 weeks to arrive, and two were squashed into the bottom of a box and almost dead. Have been unable to revive them. Contacted customer service with photos, but they will only refund if you send back. Quite frankly I’m not wasting any more money. Avoid at all cost. Terrible service. Terrible quality of plants. Terrible all round.”

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Posted 8 months ago

“I would give zero stars if I could. Ordered plants, no sign of them being delivered, impossible to contact the company, just a series of automated emails. No plants, no contact, no way of getting my money back. AVOID, AVOID!!!!!”

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Posted 8 months ago

“If I could give them zero stars I would, I am forced to give them one star. AVOID AVOID AVOID! they have taken our money, over £2000 it’s been over a month and no sign of our plants ever getting delivered. Don’t answer emails and they don’t have a phone number. Absolute con artists. I have reported them to the bank!”

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Posted 8 months ago

“Terrible company I ordered 5 weeks ago only partial delivery and plant was diseased. I spent £97 with this company and NO COMMUNICATION AT ALL”

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Posted 8 months ago

“Brought 2 French lavender lollipop trees they arrived sad and all black on the bottom I thought maybe they were in shock but they're just dying. Contacted the company and basically he said tough luck. Seems they can send any plant to you whether in good condition or not and get away with it I would not recommend this company and I will never use them again”

Gardening Express 1 star review on 19th June 2025

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Posted 8 months ago

“Waited for longer than expected for delivery and then a huge disappointment. Shrub looked terminally ill, dehydrated and missing about one-third of its leaves! Tragic! It was an expensive purchase that didn’t live up to the marketing hype. Customer Services don’t know the meaning of the 2 words! I have asked for a refund and now I am being ignored. This company is dishonest and the guarantee is worthless. I so wish I had read the reviews prior to parting with my money!”

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Posted 8 months ago

“Disease plant arrived, was told a replacement would be sent then account credited- then, weeks later the roses I purchased were totally wrong, colour and specimen. Think this company works like a floral ‘Amazon’ and depend on nurseries sending plants out, whether healthy/ diseased or not what you ordered at all. Pay a bit more and go elsewhere.”

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Posted 8 months ago

“Not the healthiest of plants”

Gardening Express 1 star review on 16th June 2025

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Posted 8 months ago

“Avoid. Broken plant delivered from poor transit. This happens I get that, but the follow up customer service was severely lacking and almost rude. Lost a customer for the sake of a refund or replacement.”

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Posted 9 months ago

“1 star as zero not available. This company still owes me 2 of the 3 bamboo plants i ordered, value £80. I think Small Claims will be my next option as they are not returing any of my multiple requests for help or refund. DO NOT USE, disgraceful company.”

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Posted 9 months ago

“Having placed an order on 21st May I have neither received any plants or any communication except auto generated responses which don’t answer my questions. In the end I decided to cancel my order, but there is no system for doing this. So no plants, no communication and no money.”

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Posted 9 months ago

“Dead or dying plants arrived one month after placing my order. Despite sending photos immediately and saying the soil is damp, I've been told to water.them and they will revive. Well they haven't. They're all dead now. To send back I must pay for postage and return them in the original packaging, having been told originally that photos must be taken without packaging. To get plants out of packaging you must cut the packaging hence no original intact packaging to send plants back in. It's a con. Don't buy from these people.”

Gardening Express 1 star review on 4th June 2025

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Posted 9 months ago

Gardening Express is rated 1.2 based on 1,806 reviews