Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. Broken plant delivered from poor transit. This happens I get that, but the follow up customer service was severely lacking and almost rude. Lost a customer for the sake of a refund or replacement.”

Helpful Report

Posted 2 months ago

“1 star as zero not available. This company still owes me 2 of the 3 bamboo plants i ordered, value £80. I think Small Claims will be my next option as they are not returing any of my multiple requests for help or refund. DO NOT USE, disgraceful company.”

Helpful Report

Posted 2 months ago

“Having placed an order on 21st May I have neither received any plants or any communication except auto generated responses which don’t answer my questions. In the end I decided to cancel my order, but there is no system for doing this. So no plants, no communication and no money.”

Helpful Report

Posted 2 months ago

“Dead or dying plants arrived one month after placing my order. Despite sending photos immediately and saying the soil is damp, I've been told to water.them and they will revive. Well they haven't. They're all dead now. To send back I must pay for postage and return them in the original packaging, having been told originally that photos must be taken without packaging. To get plants out of packaging you must cut the packaging hence no original intact packaging to send plants back in. It's a con. Don't buy from these people.”

Gardening Express 1 star review on 4th June 2025

Helpful Report

Posted 2 months ago

“I ordered a Buddleia Davidii in early April, paying extra for a more established plant to replace one we lost in the Winter storms. Choosing Gardening Express was my first big mistake. It took Gardening Express until the very end of May to finally deliver the order, after the first one was lost by the parcel handler two weeks before. The communication from Gardening Express was pathetic throughout and it always took me chasing them to get any information and even when they did finally respond, it was clear they simply didn't care. Eventually, they offered a refund or replacement for the lost plant, and as the plant was still needed, I opted for replacement. That was my second big mistake. The plant delivered should never have been despatched as it was in a horrendous condition; badly wilted and covered in diseased leaves. I contacted Gardening Express to complain, attaching several photos of the plant so they could see what had been sent. My complaint included a request a refund. In true form, Gardening Express have totally ignored my contact and I've been left feeling totally ripped off. Given the level of competition out there, it surprises me the total lack of care or commitment to giving good service shown by Gardening Express. I would recommend anyone to avoid them like the plague and shop elsewhere.”

Gardening Express 1 star review on 3rd June 2025

Helpful Report

Posted 3 months ago

“I ordered £40.97 worth of plants with delivery charge all paid for on 23/4/25 and have never received my order. My numerous attempts to contact them resulted in being told my emails etc were only put into spam and to stop writing. I to this date have no answer and no goods and no refund.”

Gardening Express 1 star review on 2nd June 2025

Helpful Report

Posted 3 months ago

“I never complain about anything, but this company is terrible. Long delay from ordering to arrival, plants all very poor, nothing like what was advertised and look half dead - never ordering with this company again. Avoid - don’t waste your money - go to your local nursery.”

Helpful Report

Posted 3 months ago

“SHATTERED ELUSION! I have had my confidence in this company shattered. I’ve ordered, over a period of time, plants and shrubs where the quality has been good. However, my recent purchase of a special offer of three Acers at a discount price was a big mistake. One of the Acers was almost dead., it now is! The ‘deal’ cost me £40+ ( including postage)….I have contacted the company who have responded twice, one auto conversation and one direct with the company. I was asked to send photographs (which I did) and, now, nothing! I have tried, several times, to get a response, NOTHING! I shan’t deal with this company again. Actually, I’ve found plants, trees and shrubs cheaper at my local nursery and I can ‘see’ what I’m buying. Be aware!”

Helpful Report

Posted 3 months ago

“I ordered three bare root birch trees last autumn. It’s now May and still no sign of life. Completely dead. Sent photos and asked for refund in line with their ‘five year no quibble guarantee’. Told to check again to see if trees were alive. Then told to return at my expense. I have zero faith in actually getting my money back. I think Trading Standards need to investigate this company.”

Helpful Report

Posted 3 months ago

“Ordered 10 established and diverse garden plants on offer for £29 they state should have been £79 they arrived in a terrible state not established and not what I would consider diverse one of the plants they sell on there website for £1.00 3 of the plants are all the same I contacted there customer service I got a initial reply asking for photos of which I sent and then absolutely nothing I would not recommend anyone to use this company”

Helpful Report

Posted 3 months ago

“No delivery no refund and no response. I’ve logged it as fraud with my bank”

Helpful Report

Posted 3 months ago

“I order and paid for plants 1st May. They arrived 16th of May. Box crushed, plants damaged and some dead. Customer service very poor. Spend your money with a different online company. There was nothing express about my order. I sent photos but their only response was to ask for more. Still waiting for a reply.”

Gardening Express 1 star review on 24th May 2025

Helpful Report

Posted 3 months ago

“1 star – Unacceptable delay and poor communication I placed an order with Garden Express on the 5th of May and, as of today (over 16 working days later), I have still not received a clear update or my delivery. The tracking information has remained vague and unhelpful throughout, and I have no idea whether the order is even on its way. What’s most disappointing is the lack of proper customer support. Despite multiple follow-ups, I’ve received no meaningful response—just generic messages with no real resolution. For a company that deals in time-sensitive items like plants, this level of service is simply unacceptable. I’ve now had to demand either a full refund or a guaranteed delivery within 24 hours, and have asked for the matter to be escalated to a supervisor. This has been a frustrating and disappointing experience from start to finish. I would not recommend Garden Express to anyone”

Helpful Report

Posted 3 months ago

“I ordered two standard roses in February. It’s now nearly the end of May and they look very poor. No growth and some dead branches at the top. GE make it difficult to complain. I have sent bark test photos and photos of the roses but they keep sending the same message about sending photos. Really fed up as I gave them a great review not so long ago. I would like a credit note but don’t think it’s going to happen. They have taken themselves off Resolver which are usually so helpful but obviously are having lots of complaints”

Helpful Report

Posted 3 months ago

“Can only agree with all the poor reviews , the Acer I ordered was a spindly stick , refund if I I send it back at my expense and with original label , they are an absolute disgrace of a company , do not buy from them !!”

Helpful Report

Posted 3 months ago

“Plants ordered easily, they took roughly 2 weeks to arrive (as indicated). Unfortunately, the packaging was an oversized, ripped cardboard box with 2 plants inside. The box ripped in transit (we assume), and was clearly battered. The plants inside were on top of each other with broken stalks, and we do not believe that - even with proper care- they will survive. We contacted customer service for a resolution (we simply wanted the plants replaced by healthy plants). Levi responded and was pleasant and apologetic (except for insisting that the plants ought to survive with proper care, which was a little insulting to gardeners with more than half a century of experience), but entirely without any decision making ability beyond a £10 partial refund. This means that we are left with plants which are unlikely to bloom in future, and have paid handsomely for the privilege of nursing them to a fairly certain future (the rubbish bin). Several issues: -1. Packaging was not suitable. The box was far too big, and poorly constructed. We have regularly ordered from other sites (eg. Farmer Gracy) and have come to expect reasonably robust packaging. -2. The courier service (Yodel) clearly didn't take the necessary care of the package, and allowed the plants to be tossed around in the back of a van, possibly upside down, resulting in a completely torn box and broken plants. -3. The customer service agent needs to be empowered to replace plants like-for-like in events like this. We didn't want a refund. We wanted healthy plants. We would have accepted a full refund, but this was not forthcoming either. As it is, we have paid for shoddy products and service. Very, very poor.”

Helpful Report

Posted 3 months ago

“Absolute scam of a company. Sent dead plants to us. Sent an email asking for a refund. Returned email said I needed clearer photos. Sent clearer photos. Ignored for a few days. Another email send asking for a reply. Returned email gave a mumbo jumbo answer about the plants not being dead and expertly grown. Sent another email asking for a refund. Returned email stated that they needed 'proof' that it was dead. Still refusing to take the return. Sending emails to trading standards. Scam company. Do not buy from them!”

Helpful Report

Posted 3 months ago

“This is the third order I’ve had from gardening express unfortunately as I’ve booked it over a bank holiday it took a long time to come. It arrived today and most of the plants are so dry which needed water and some had been cut off at source because there was hardly anything left on the plant. Never again when I ever buy from this company absolute joke total waste of £60. I could’ve gone to Sainsbury’s and got the same amount of plants for £30. and got nectar points.”

Helpful Report

Posted 4 months ago

“Received damaged plants after a massive delay. Then they refused to replace or refund. Just leave me with damaged plants. When i insisted they sent me a return form but told me to pay for the return courier cost. Ridiculous company without any no form of responsibility”

Helpful Report

Posted 4 months ago

“Shocking service so far. I'm a commercial gardener and i thought id give this company a go. So far haven't dispatched my order nor given me any means of contacting them so i can know when my order will arrive.”

Helpful Report

Posted 4 months ago

Gardening Express is rated 1.2 based on 1,790 reviews