Having read the reviews on this website I was full of trepidation before my order arrived I had ordered 4 different Penstemon plants either in bud or in flower. When they arrived thee were in flower the other had finished flowering two were identical the third different and the 4th unable to identify , only one had been labelled. Admittedly I was ordering the plants late in the season and they were pot bound but they had been reduced in price accordingly. I complained and I was asked to provide photographic evidence, their response was exemplary they immediately refunded in full including the postage and were extremely courteous with virtually immediate emails and provided a contact telephone no. This experience is at odds with all the negative entries to be had on this website which is at odds with the Trust pilot website,I am puzzled!