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Gardening Express Reviews

1.2 Rating 1,637 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

1.2

Based on 1,637 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 32%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Gardening Express Reviews

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 5th April 2024

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

Gardening Express 1 star review on 25th August 2023

593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Japanese maple sango kaku for £136.98. The tree arrived several weeks later in not good condition with few leaves on it despite the time of the year would suggest more. the tree has been correctly planted in a pot using the ericaceous compost and top soil mixture and put in a partial shade location in the back garden not exposed in a windy area. A few days after the tree presented leaves scorched and crispy, and subsequently fell down. I am worried that the tree has been dispatched already not in healthy status. No replies in two weeks so far. Please avoid this company. I will definitely use a local garden shop next time. Lesson learned.”

Posted 10 months ago

“Ordered a plant and pot for my mums birthday never arrived Sent so many emails only replied to 2 really bad don't order from these people”

Posted 10 months ago

“Plants turned up 2weeks after ordering half dead and nothing like the pictures on their site. One small tree was nearly dead. £70 I won’t be getting back. Complained with pictures and chased for a response, still no contact. Please avoid and stick to your local garden centre”

Gardening Express 1 star review on 24th June 2023

Posted 10 months ago

“I ordered and paid well over £200 for some palm plants . I only got half my order. And no signs of anything else to be delivered they are ignoring my emails . Has anybody got their money back from their bank with this scam. I have no hesitation now to take this to the small claims Court for Breach of contract law. Has anybody taken them to Court at all? Now I sit here crying my eyes out for being so stupid.”

Posted 10 months ago

“Have received plants in good condition and in a timely manner from this company in the past. However my latest purchase has been notable by its absence. And the company studiously ignore any communication from me. Looking on here it would appear that something has changed and I am worried they have folded? 2 weeks since I placed my order and nothing….”

Posted 10 months ago

“I ordered a Salix tree on 3rd June it arrived on 12th June. Not in good condition brown foliage not healthy at all. Tried e-mailing and sent photos no response. With no phone number this is a shambolic company, taking money and sending rubbish plants. Don’t use this company!!!”

Posted 10 months ago

“They took my money and 3 weeks later have not delivered the products I ordered and do not reply to emails or messages in their chat service. Something very odd is happening - I wonder if they run out with people's money.”

Posted 10 months ago

“ou have been warned. These are scam outfit. They send out undersized plants on purpose then offer you a £5 discount to keep them. Two months on they still won't give me a refund. You have been warned by me and the other reviews on here. Just spend the extra few pounds and buy from a garden centre or you will lose all of your money and have incorrect plants. There is no phone number to call them btw as they do not want calls. You have been warned.”

Posted 10 months ago

“Worse company to deal with,place a big order,upon receiving one plants nearly dead & other was out of soil and 2 branches already/ nearly broken, contacted Garden express 4 times by chat,quick messaging and email NO REPLY. Not going to return dead plants and to bare the expenses als have no guarantee i will get my money. They claim they r cheaper than than yougarden and rest but there quality are far worse than others and small plants. Be aware don't buy from Garden Express”

Posted 10 months ago

“Plant never grew or had any leaves- did the “ bark “ test as asked and dead as a door nail- no answers or contact. Absolutely rubbish”

Posted 10 months ago

“We have placed a few orders with this company, but on the last delivery the plant turned up DEAD, with a broken stem. We thought, that's a shame, but we thought the Company would put the problem right, but NO, two emails and not even the decency to reply. They have turned a Customer into a NEVER AGAIN Customer who has also told family and friends. All due to what should have been a simple problem to solve with normal Customer Service. Regards Mark Walter, Northampton”

Posted 10 months ago

“No customer service. Poor quality products. I will not be using again.”

Posted 10 months ago

“Very low quality plants no value for money and horrible customer service that never responds Their guarantee policy is also a scam”

Posted 10 months ago

“They told me my (After ordering) that my plants would be 2 weeks. The first 2 arrived after 2 weeks and 2 days. Then nothing so I wrote to say I was going on holiday and as they had missed the deadline to either cancel or not deliver. I heard nothing. Then some days later while on holiday guess what - my plants were being delivered. On arrival home, the plants were dead inside cardboard boxes. I wrote 2 more emails and didn't have a response. Plants are also weak and small.”

Posted 11 months ago

“Its been more than 3 weeks and I haven't received my plant yet. There is no communication at all from them. It's abs useless. I am gutted that I didn't check the reviews before buying. Please avoid this company they are a scam.”

Posted 11 months ago

“My order took 3 weeks to arrive and when it did arrive completely the wrong plant had been sent. I tried to contact them to report this and ask for a replacement or refund but more than a week later I have not had a reply to my email. Very unsatisfactory. I will not be using this firm again!”

Posted 11 months ago

“I am very disappointed to make a negative comment, I bought a tree which unfortunately does not look like a tree but a stick. I have tried to contact them several times but nobody answers. A serious and respectable company does not behave like this, I would NOT recommend it to anyone.”

Posted 11 months ago

“Avoid at all costs, these are scammers. Send out dead plants with a letter saying they look like they do as been stored, but give them a month or two and they will be right. Guess what, they arent and then they give you the standard line of you are over 14 days”

Posted 11 months ago

“Don't use,they are basically thieves.two acers bought and within 3 months one was dead,they won't reply to me and no replacement tree even though there's a useless 5 year warranty”

Posted 11 months ago

“DO NOT GIVE THIS CO. YOUR HARD EARNED CASH! BUYER BEWARE - I SHOULD HAVE LEARNED MY LESSON! I recently ordered from Gardening Express because it's convenient. Order #601577535 Order Date: 29 April 2023 I spent £180 & received some low quality compost, 2 plastic tubs & a TEENY, HALF DEAD Palm! The Palm is so far away fm the picture or the size & quality it should be, it's honestly ridiculous! I'm MISSING 3 plants. I've now emailed them 4 times with NO RESPONSE at all. Contacting my bank now as this is nothing short of THEFT. I remembered too late that I had actually ordered fm these people a couple of years ago. The order then was unsatisfactory & response was nil, but I couldn't remember the details so thought I'd give them another chance. NEVER EVER AGAIN! I'm not one for reviews but I do hate being ripped off...& I don't want it to happen to anyone else, so pls be advised; DO NOT GIVE THIS CO YOUR HARD EARNED CASH!”

Posted 11 months ago

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Gardening Express is rated 1.2 based on 1,637 reviews